Setup Guide

Table Of Contents

Getting started with SupportAssist

Dell SupportAssist for OpenManage Essentials automates technical support from Dell for Dell server, storage, and networking

devices. SupportAssist integrates with OpenManage Essentials to monitor alerts received from remote devices and

automatically opens a support case when a hardware issue is detected.

This document provides instructions on how to monitor a single remote device by using SupportAssist.

NOTE: In this document, the term management server refers to the server on which you will install OpenManage Essentials

and SupportAssist; remote device refers to the server that you want SupportAssist to monitor.

To get started, perform the follow tasks sequentially:

1. Download and install OpenManage Essentials and SupportAssist

2. Install Server Administrator

3. Install SNMP Service

4. Configure SNMP Service

5. Discover the remote device in OpenManage Essentials

6. Set up SupportAssist and configure credentials

Topics:

• Download and install OpenManage Essentials and SupportAssist

• Install Server Administrator

• Install SNMP Service

• Configure SNMP Service

• Discover the remote device in OpenManage Essentials

• Set up SupportAssist and configure credentials

• Next steps

Download and install OpenManage Essentials and

SupportAssist

1. Log in to the management server.

2. Visit Dell.com/ome.

The Dell OpenManage Essentials website is displayed.

3. In the Overview section, click the link to download OpenManage Essentials and SupportAssist software.

The Dell OpenManage Essentials Software Download page is displayed in a new web browser window.

4. Fill out your details in the form and click Submit.

The Thank You page is displayed.

5. Click Download and then click Save.

Download of OpenManage Essentials installer package is initiated. Wait until the download of the installer package is

completed.

6. Right-click the OpenManage Essentials installer package and click Run as administrator.

The WinZip Self-Extractor window is displayed.

7. Click Unzip.

8. In the unzip successful prompt, click OK.

The Dell OpenManage Essentials Install window is displayed.

9. Ensure that Dell SupportAssist is selected. Click Install.

The Dell OpenManage Essentials Prerequisites window is displayed.

Getting started with SupportAssist 3