Release Notes

● If you are using OpenManage Essentials version 1.3.1 and have not yet upgraded to OpenManage Essentials version 2.2, the
periodic process in SupportAssist version 1.3.1 will just download the catalog file but do nothing since it cannot upgrade to
SupportAssist version 2.0 until OpenManage Essentials version 2.2 is present on the system.
● If you have upgraded to OpenManage Essentials version 2.0 then the periodic process in SupportAssist version 1.3.1 will
download and upgrade to SupportAssist version 2.2.
NOTE: The auto upgrade feature in SupportAssist version 1.2 and 1.2.1 displays only the update available notification, but
does not download and upgrade SupportAssist. Therefore, after the notification is displayed, you must manually upgrade to
OpenManage Essentials version 2.2 and SupportAssist version 2.2. On SupportAssist versions prior to 1.2, the update
available notifications are not displayed.
Inactive SupportAssist account email notification
A SupportAssist account is determined as inactive in the following scenarios:
● SupportAssist is not monitoring any devices.
● No communication exists between the SupportAssist application and the SupportAssist server hosted by Dell.
You will receive an email stating that your SupportAssist account is inactive if:
● You are using SupportAssist for OpenManage Essentials version 1.2.1 or later.
● The duration of inactivity is 30 days or more.
If you need assistance with using the SupportAssist application, you may send an email to [e-mail].
You can also refer to the SupportAssist User's Guide and Quick Start Guide at Dell.com/ServiceabilityTools to get started with
SupportAssist.
Uninstallation
To uninstall Dell SupportAssist:
1. On the OpenManage Essentials server, click Start > Control Panel > Programs and Features.
The Programs and Features window is displayed.
2. Select Dell SupportAssist, and then click Change.
The Welcome to the Install Wizard For SupportAssist window is displayed.
3. Click Next.
The Program Maintenance window is displayed.
4. Select Remove and click Next.
The SupportAssist feedback window is displayed.
5. Select an appropriate reason from the Select an option drop-down list, provide your comments, and click Next.
6. Click Remove.
The Uninstalling SupportAssist window is displayed.
7. Click Finish.
SupportAssist and the associated collection components are now uninstalled from the management server running OpenManage
Essentials.
Contacting Dell
NOTE:
If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and
some services may not be available in your area.
To contact Dell for sales, technical support, or customer service issues:
1. Visit www.dell.com/support.
2. Select your support category.
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