Release Notes

1. Click Start > Run.
The Run dialog box is displayed.
2. In the Open box, type services.msc, and click OK.
The Services window is displayed.
3. Right-click the Dell SupportAssist Service, and click Stop.
4. Right-click the Dell SupportAssist Service, and click Start.
Issue 14
Description: SupportAssist cannot collect troubleshooting information from managed PowerVault MD Series storage arrays
unless Dell PowerVault Modular Disk Storage Manager (MDSM) is installed on the OME server. In addition, a message similar to
the following will appear in the log-file.txt log file:
{*********************************************************
Collection for PowerVault MD Series
*********************************************************
***************************************************
Starting validation for PowerVault MD Series
***************************************************
Verifying SMcli Path
The system cannot find SMcli
ERROR : 400 :SMcli is not installed on the MS
Validation failed for the host 192.168.1.5
Unable to perform collection
}
Resolution: Install Dell PowerVault Modular Disk Storage Manager (MDSM) on the OME server to enable SupportAssist to
collect troubleshooting information from PowerVault MD Series storage arrays.
Issue 15
Description: The following sequence can result in system log collection components not running on a managed device that has
an open case:
1. A support case is created for a device.
2. The SupportAssist collection component is invoked on the device.
3. The case is resolved and closed.
4. Within 24 hours, another support case is created for the same device.
5. The device goes down, or connectivity to it is interrupted.
6. The SupportAssist collection component fails to run.
7. Log files indicate that troubleshooting data was gathered from the device within the past 24 hours, from the previous
support case.
Resolution: If back up and connectivity is reestablished to the device, SupportAssist collection components will run within 24
hours, or earlier if a new case is created for the same device.
Issue 16
Description: The following sequence can result in Dell SupportAssist collection component not running on a managed device
even if a critical alert is triggered:
1. A support case is created for a critical alert on a device.
2. The SupportAssist collection component is executed, the diagnostic result are sent to Dell.
3. The case is successfully resolved and the case is closed.
4. The same device triggers another critical alert within 24 hours of resolution of the previous case.
5. A support case is created for the alert, but the collection component is not invoked on the device.
Resolution: Select the device in the device inventory page and click Send System Log.
Issue 17
Description: On Groups page, the Cancel and Save buttons are misaligned when the column width of the grid is modified.
[3619]
Resolution: Refresh the screen.
Versions affected: 2.1 or later.
Issue 18
Description: Auto-update log file is retained in C:\ProgramData\SupportAssist even after uninstalling SupportAssist for
OpenManege Essentials. [3610]
5