Release Notes

● Dell PowerEdge FX2

● OEM device support

● Dell PowerEdge C series devices

NOTE: SupportAssist provides limited support for Dell Networking (previously PowerConnect) stacked configurations.

NOTE: SupportAssist does not support Dell Compellent devices, Dell PowerVault NAS, Dell EqualLogic FluidFS NAS,

PowerVault MD Series FluidFS NAS, Compellent FluidFS NAS, Dell DR4000, Dell PowerVault RD1000, Dell PowerEdge M

I/O Aggregator, and Brocade switches.

NOTE: For a complete list of supported operating systems and device models, see the Dell SupportAssist Version 2.2 for

Dell OpenManage Essentials Support Matrix at Dell.com/ServiceabilityTools.

NOTE: Before you upgrade OpenManage Essentials versions earlier than 2.0 to version 2.2, ensure that you uninstall

SupportAssist. After the upgrade is completed, you can install SupportAssist version 2.2.

NOTE: SupportAssist supports up to 2000 devices.

What’s New

● Feature to opt in or opt out from ProSupport Plus server recommendation report through email.

●

Additional device support.

NOTE: For a complete list of supported device models, see the Dell SupportAssist Version 2.2 for Dell OpenManage

Essentials Support Matrixat Dell.com/ServiceabilityTools.

Fixes

For critical alerts from devices with a Basic service entitlement, data collection is triggered every time the same alert occurs

within 24 hours.

Known issues

Issue 1

Description: If the system running SupportAssist is discovered using a loopback IP address, collection and upload of system

information from the system are unsuccessful.

Resolution: None.

Version affected: All

Issue 2

Description: In some instances, the expand or collapse feature of device groups does not work as expected.

Resolution: None.

Version affected: 2.0 or later.

Issue 3

Description: If the device names of devices are similar:

● Validation of device status occurs only on one of the devices.

● An alert generated from one of the devices results in support case creation for all devices with the same name.

Resolution: Make sure that device names are unique.

Version affected: 2.0 or later.

Issue 4

Description: During the uninstallation of SupportAssist, Error 1306 may be displayed.

Resolution: If Error 1306 is displayed, wait for about 2 minutes and click Retry on the error dialog box.

Version affected: All.

Issue 5

Description: If the Dell SupportAssist Service is restarted manually, the device status displayed in the Status column of the