SupportAssist Version 2.
1 Topics: • Dell SupportAssist Version 2.2 for Dell OpenManage Essentials Dell SupportAssist Version 2.2 for Dell OpenManage Essentials This document describes the new features, enhancements, and known issues in Dell SupportAssist Version 2.2 for Dell OpenManage Essentials. Release type and definition Dell SupportAssist Version 2.2 for Dell OpenManage Essentials Dell SupportAssist collects information about your computer hardware and software, and automatically creates support cases when issues arise.
● Dell PowerEdge FX2 ● OEM device support ● Dell PowerEdge C series devices NOTE: SupportAssist provides limited support for Dell Networking (previously PowerConnect) stacked configurations. NOTE: SupportAssist does not support Dell Compellent devices, Dell PowerVault NAS, Dell EqualLogic FluidFS NAS, PowerVault MD Series FluidFS NAS, Compellent FluidFS NAS, Dell DR4000, Dell PowerVault RD1000, Dell PowerEdge M I/O Aggregator, and Brocade switches.
Device Inventory does not change until the collection component is invoked on the device again.[3360]. Resolution: No user action required. Version affected: 2.0 or later. Issue 6 Description: If the credentials for a device type is configured incorrectly, the device inventory may display an unknown status for some of the affected devices. The status of the affected devices remains unchanged until the correct credentials is configured or the SupportAssist collection component is invoked on those devices.
1. Click Start > Run. The Run dialog box is displayed. 2. In the Open box, type services.msc, and click OK. The Services window is displayed. 3. Right-click the Dell SupportAssist Service, and click Stop. 4. Right-click the Dell SupportAssist Service, and click Start. Issue 14 Description: SupportAssist cannot collect troubleshooting information from managed PowerVault MD Series storage arrays unless Dell PowerVault Modular Disk Storage Manager (MDSM) is installed on the OME server.
Resolution: Manually remove the Autoupdate-log-file from C:\ProgramData\SupportAssist. Versions affected: 2.0 or later. Issue 19 Description: On the System Log Collection Schedule page, the Specify day is missing when you select the Recur every 2 weeks. [3559] Resolution: None. Versions affected: 2.0 or later. Issue 20 Description: During manual uninstallation, a pop-up is displayed with the message Log file or Quartz db is locked out by other process. Hence uninstallation is blocked for a while.
○ The iDRAC information is overwritten by the operating system information. ○ iDRAC credentials are deleted. Versions affected: All. ● Log collection in DSET fails when Dell PowerEdge servers are in a cluster. ● Any new user created will not have the administrative privileges unless the user has logged in to OpenManage Essentials. ● From Dell PowerEdge FM120 Server, if all the individual nodes are discovered by SupportAssist only one record is uploaded to the SupportAssist Server as part of Device Upload.
Table 1. Minimum recommended hardware configurations (continued) Hardware Large deployments Medium deployments Small deployments Memory (RAM) 10 GB 8 GB 8 GB Hard drive 30 GB 15 GB 12 GB NOTE: The hardware requirements are cumulative of the requirements for OpenManage Essentials and SupportAssist.
● If you are using OpenManage Essentials version 1.3.1 and have not yet upgraded to OpenManage Essentials version 2.2, the periodic process in SupportAssist version 1.3.1 will just download the catalog file but do nothing since it cannot upgrade to SupportAssist version 2.0 until OpenManage Essentials version 2.2 is present on the system. ● If you have upgraded to OpenManage Essentials version 2.0 then the periodic process in SupportAssist version 1.3.1 will download and upgrade to SupportAssist version 2.
3. Verify your country or region in the Choose a Country/Region drop-down menu at the top of page. 4. Select the appropriate service or support link based on your need. For information about documentation support: 1. Go to Dell.com/support/manuals. 2. In the Tell us about your Dell system section, under No, select Choose from a list of all Dell products and click Continue. 3. In the Select your product type section, click Software, Monitors, Electronics & Peripherals. 4.
