M Monito oring g Dell PowerVau ult MD D Serries Storag ge Arrrays Using U g Dell Supp portAssist Dell Product Grou up Services Dec cember 2013 AD Dell Tech hnical White Paper
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Monitoring Dell PowerVault MD Series Storage Arrays Using Dell SupportAssist | Version 1.
Table of contents Introduction ............................................................................................................................................................................................5 1 2 Discovery and inventory .............................................................................................................................................................. 6 1.1 Prerequisites .................................................................................
Introduction Dell SupportAssist is a remote support application providing proactive support capabilities that help identify and resolve issues faster and more accurately. It integrates with Dell OpenManage Essentials and enables transparent visibility to your server, storage, and networking infrastructure, and proactively identifies hardware failures in your IT environment.
1 Discovery and inventory Discovery and inventory aids understanding of what hardware and software are installed across your organization and is the most basic step to effective systems management. Areas such as license compliance, health monitoring, security and upgrades, and migrations all require the networked hardware to be available to the System Administrator on a single console to help ease the process.
Figure e1 Discovvery Range Wizard W 3. Specify the e IP ranges of o the devicess in the enviro onment. The following are e examples o of valid IP ranges tha at you can pro ovide. Figure e2 Samplle IP ranges Additionally, an Im mport functionality provide ed in OpenM anage Essenttials helps with importing a Discovery Range e which is de efined in a .cssv file format, as shown in Figure 3. The e maximum n numbers of d devices that can be b imported using u this metthod is 500. Figure e3 7 Samplle .
2 Disscoverin ng PowerVault MD sto orage arrays To disscover PowerVault MD sto orage arrays: i. ii. iii. In the IP address/range e field, type the t IP addresss range. me field, provvide a range name n (option nal). In the Nam Click Add. NOT TE: If required d, repeat step p i to step iii to t add more d discovery ran nges. iv. Click Nextt to proceed. Figure e4 2.1.1 SNM MP configuration i. ii. iii.
Figure e5 2.2 2 Storage con nfiguration i. In the Storrage Configu uration scree en, select Enaable Power V Vault MD arra ay discovery. Figure e6 ii. iii. 9 SNMP Configuratio on Storag ge Configurattion Click Nextt to proceed with the defa ault settings u until the Disc covery Range e Action screen. In the Disc covery Range e Action scre een, select on ne of the options, and clic ck Finish. Monitoring Dell PowerVaultt MD Series Stora age Arrays Using g Dell SupportAsssist | Version 1.
Figure e7 Dicove ery Range Ac ction The discovery d rang ge you provid ded is added to the Disco overy Rangess list, and the discovered P PowerVault MD sttorage array is i displayed in n OpenManage Essentialss. Figure e8 10 PowerrVault MD sto orage array discovered in OpenManage e Essentials Monitoring Dell PowerVaultt MD Series Stora age Arrays Using g Dell SupportAsssist | Version 1.
3 Configurin ng the PowerV P Vault MD D storag ge arrayy to sen nd alerts to OpenMa O anage Essentia E ls To co onfigure alerts for PowerV Vault MD Serie es storage ar rays, the MD Storage Man nager tool, w which is the Management tool for PowerVa ault MD Seriess storage arraays, should b be installed. A After the tool is installed, perform the follow wing steps to set the trap destination. d i. ii. iii. On the ma anagement se erver, click Sttart All Pro ograms Dell MD Stora age Managerr.
Figure e 10 v. vi. vii. viii. 12 Config guring alerts Click the SNMP S tab. In the Com mmunity nam me field, provvide the comm munity string g. In the Trap p destination n field, provid de the IP addrress of the m management sserver runnin ng OpenManage Essentialls. To check if the storage e array is configured corre ectly to send traps to Ope enManage Esssentials, click k Test. A tesst trap is sent to OpenMan nage Essentiaals.
Figure e 11 13 Adding g the commu unity string an nd trap destin nation in the Storage Man nager Monitoring Dell PowerVaultt MD Series Stora age Arrays Using g Dell SupportAsssist | Version 1.
4 Configurin ng Supp portAssist After successful diiscovery of th he PowerVault MD storage e array in Op penManage Essentials, the e PowerVault MD sttorage array is i displayed in n the Devicess tab in Supp portAssist. Figure e 12 Device es tab To run collection tool t on a Pow werVault MD Series storag ge array, SupportAssist use es the creden ntials from the MD M Storage Manager tool. 14 Monitoring Dell PowerVaultt MD Series Stora age Arrays Using g Dell SupportAsssist | Version 1.
5 Alerts in OpenManage Essentials Dell OpenManage Essentials administrators can monitor the health of discovered assets through a centralized, easy-to-use dashboard and through automated, custom alerts. The dashboard provides an at-a-glance view and a scoreboard displaying the health and well-being of the infrastructure. 5.1 Alert threshold The alert threshold specifies under what conditions the alert should cause a support case to be created (or appended).
Table e2 Examplles of Policy file f details Polic cy Property Description Examp ple clien ntType Type of client c reportin ng the alert “OME” even ntSourceType e Source of o the alert “.1.3.6.11.4.1.674.10893.2.
6 Auttomatic c case creation c n and exxecution of the e colllection tool Suppo ortAssist proc cesses all alerts from Ope enManage Esssentials, but a support casse is created only if: The policies qualify the alert for a support case crreation. SupportAsssist is configu ured to autom matically gene erate supportt cases.
7 Sch heduling periodic colllection By de efault, SupporrtAssist generrates the systtem log colle ection from P PowerVault M MD storage arrays every week and uploadss the system log collectio on to Dell. Yo u can modifyy the frequen ncy at which tthe system log co ollection is ge enerated bassed on your preference. p To schedule the periodic collec ction: i. ii. iii. iv. Click the Settings S tab. Under Edit Device Type Credentials, select Devvice Type as S Storage and C Credential Ty ype as MDSeries.
8 Sen nding sy ystem lo ogs ma anually ((collecttion on deman nd) When n a support ca ase is opened d or updated, the SupporttAssist client runs the appropriate colle ection tool on the devices tha at generated the alerts, an nd then uploaads the system m logs to Dell. In certain c conditions, if requirred by Dell te echnical supp port, you may y be required d to manuallyy collect the ssystem logs a and send it to o Dell. To send the system m logs manually: i. ii. iii. Click the Devices D tab.
