Users Guide
Table Of Contents
- SupportAssist Version 2.2 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Table 25. Error codes (continued)
Error code Error message Possible resolution
2. Open the NAS.properties file using any text
editor.
3. Increase the value of the
nas.ftp.connection.timeout property.
4. Save the NAS.properties file.
2000_499 SupportAssist is unable to run a collection component
on <device name>.
Perform the following:
1. Ensure that the Administrator credentials you have
provided for the device in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
2000_802 SupportAssist is unable to run a collection component
on <device name> because another instance of the
collection component is already running on the device.
Run the collection component after some time —
Navigate to the Devices tab, select the device, and
then click Send System Logs.
2000_803 SupportAssist is unable to run a collection component
on<device name> because the collection processes
exceeded the predefined time limit.
On the management server running OpenManage
Essentials:
1. Navigate to C:\Program Files
(x86)\Dell\Lasso.
2. Open the Enclosure.properties file using
any text editor.
3. Increase the value of the
enclosure.timeout.value property.
4. Save the Enclosure.properties file.
2000_805 SupportAssist is unable to run a collection component
on <device name>.
Perform the following:
1. Ensure that the Administrator credentials you have
provided for the device in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
2000_901 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_904 SupportAssist is unable to run a collection component
on <device name>.
Ensure that:
● The device is reachable.
● SNMP is enabled on the device.
2000_909 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_20 SupportAssist is unable to upload the collection file
<device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_21 SupportAssist is unable to upload the collection file
<device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_22 SupportAssist is unable to upload the collection
file <device name> because the collection file size
exceeds the predefined upload file size limit
If the problem persists, contact Dell Technical Support
for assistance.
Error code appendix 69