Users Guide
Table Of Contents
- SupportAssist Version 2.2 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Related documents and resources
Other documents you may need
In addition to this guide, you can access the following guides available at the Dell Support website:
● Dell OpenManage Essentials Version 2.2 User’s Guide
● Dell SupportAssist Version 2.2 for Dell OpenManage Essentials Support Matrix
● Dell SupportAssist Version 2.2 for Dell OpenManage Essentials Quick Start Guide
● Dell SupportAssist Version 2.2 for Dell OpenManage Essentials Release Notes
● Dell System E-Support Tool User’s Guide
● Dell Lasso User's Guide
● Monitoring Dell EqualLogic Storage Arrays Using Dell SupportAssist
● Monitoring Dell Networking Switches Using Dell SupportAssist
● Monitoring Dell PowerVault MD Series Storage Arrays Using Dell SupportAssist
● Monitoring iDRAC Using Dell SupportAssist
● Managing Windows Device Credentials in SupportAssist Using Service Account
SupportAssist Community
You can also find video tutorials, peer-to-peer questions, user’s guides, and other useful information at the community for
SupportAssist users at Dell.com/SupportAssistGroup.
Dell Remote Consulting Service
You can use your existing Dell Remote Consulting Service contract or place an order and schedule time with a systems
management deployment expert for OpenManage Essentials and SupportAssist installation, set up, and configuration from start
to finish. For more information, see the Remote Consulting Services (RCS) description document.
Related tasks
Accessing support content from the Dell EMC support site on page 62
Contacting Dell on page 63
Topics:
• Accessing support content from the Dell EMC support site
• Contacting Dell
Accessing support content from the Dell EMC support
site
Access supporting content related to an array of systems management tools using direct links, going to the Dell EMC support
site, or using a search engine.
● Direct links:
○ For Dell EMC Enterprise Systems Management and Dell EMC Remote Enterprise Systems Management—https://
www.dell.com/esmmanuals
○ For Dell EMC Virtualization Solutions—https://www.dell.com/SoftwareManuals
○ For Dell EMC OpenManage—https://www.dell.com/openmanagemanuals
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62 Related documents and resources