Users Guide
Table Of Contents
- SupportAssist Version 2.2 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Table 19. System Credentials (continued)
Field Description
NOTE: If the server on which SupportAssist is installed
is a member of a domain, the user name must be
provided in the domain\user name format.
Password Enables you to provide or edit the password required to
connect to OpenManage Essentials.
NOTE: The credentials you provide must of an user account that is a member of the OpenManage Essentials
Administrators, Power Users, or Site Administrators group.
NOTE: If you change the credentials of the user account because of the security policy requirements of your company
or for other reasons, make sure that you also update the System Credentials in SupportAssist. Alternatively, it is
recommended that you create a service account with credentials that do not expire, and provide the service account
credentials.
Related references
Settings on page 53
Configuring the system credentials on page 35
SMTP Settings
The SMTP Settings page enables you to configure SupportAssist to send e-mail notifications through the local SMTP server.
The following table provides information about the fields displayed in the SMTP Settings page.
Table 20. SMTP Settings
Field Description
SMTP server name/IP address Enables you to view or edit the SMTP server name or the
IP address.
Port Number Enables you to view or provide the port number of the
server.
SMTP server requires authentication Select to provide the credentials required to authenticate
the SMTP server.
Username Enables you to view or edit the SMTP server user name.
Password Enables you to provide or edit the SMTP server password
in a masked format.
Confirm password Enables you to retype the password provided in the
Password field in a masked format.
Enable SSL Select to enable secure socket layer (SSL) communication.
Related references
Settings on page 53
Configuring the local SMTP e-mail server settings on page 20
Connectivity Test
The Connectivity Test page enables you to test SupportAssist connectivity to the dependent network resources. The following
table describes the fields displayed in the Connectivity Test page.
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Dell SupportAssist user interface