Users Guide
Table Of Contents
- SupportAssist Version 2.2 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Preferences
The Preferences page enables you to configure Auto Update, Email Settings, Support Collection, and Maintenance
Mode. The following table provides information about the fields displayed in the Preferences page.
Table 17. Preferences
Field Description
Auto Update
Enable auto update Select this option to automatically download and install the
latest SupportAssist and collection component updates, when
they are available. The download and installation of the
updates occur in the background. A message will be displayed
if problems occur during the update process.
NOTE: It is recommended that you select the Enable
auto update option, to ensure that SupportAssist is up-
to-date with the latest features and enhancements.
Email Settings
Receive email notification when a new support case is
opened
Select this option to receive an e-mail notification when a new
support case is opened.
Preferred email Language Select the preferred language for e-mail notifications.
Recommendation Report Settings
Automatically receive server recommendation reports
via email
Select this option to automatically receive ProSupport Plus
server recommendation reports through email.
Support Collection
Automatically start a log collection when a new support
case is generated
Select this option to automatically start a system log
collection when a new support case is generated.
Enable system log collection scheduling Select this option to enable scheduling of the system log
collection. To schedule the system log collection, configure
the System Log Collection Schedule in the System Logs
tab.
Send network identification information to Dell Select this option to allow sending network identification
information to Dell.
Maintenance Mode
Temporarily suspend case generation activity (e.g., for
purposes of downtime, external troubleshooting, etc.)
Select this option to set SupportAssist in maintenance mode.
While in maintenance mode, no new support cases are
opened.
Related references
Settings on page 53
Related tasks
Enabling auto update on page 35
Configuring e-mail notification settings on page 37
Enabling or disabling the automatic collection of system logs on page 26
Enabling or disabling the scheduling of system log collection on page 26
Filtering the system log collection on page 25
Setting SupportAssist to maintenance mode on page 38
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Dell SupportAssist user interface