Users Guide
Table Of Contents
- SupportAssist Version 2.2 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Table 14. System Logs (continued)
Field Description
Credential Type
Select the specific device for which you want to provide the credentials. The options
displayed depend on the Device Type you have selected.
The available options for Server are:
● Windows
● Linux
● ESX/ESXi
● iDRAC
● CMC
The available options for Storage are:
● EqualLogic
● MD Series
The available option for Switch is Dell Networking.
Username Enables you to view or edit the user name.
Password Enables you to provide or edit the password in a masked format.
Enable Password
NOTE: The Enable
Password field is displayed
only when the Device Type
selected is Switch.
Enables you to edit the enable password in a masked format.
Community String
NOTE: The Community
String field is displayed
only when the Device Type
selected is Storage and the
Credential Type selected is
EqualLogic.
Enables you to edit the community string in a masked format.
Overwrite the device-specific
credentials with the Default
Device Type Credentials for
all devices belonging to the
current Device Type and
Credential Type
Enables you to overwrite the device-specific credentials that you had previously configured
for some devices, with the Default Device Type Credentials. Only devices (of the
selected Device Type and Credential Type ) that you had configured with device-specific
credentials are affected.
NOTE: If the Device Type selected is Storage and the Credential Type selected is MD Series, the Username and
Password fields are not displayed. This is because the user name and password are not required for collecting the system
logs from PowerVault MD series storage arrays.
The following table provides information about the fields displayed under System Log Collection Schedule.
NOTE:
The System Log Collection Schedule options are enabled only if the Enable system log collection scheduling
option is selected in the Preferences page.
NOTE: If the Enable system log collection scheduling option is not selected, and your devices are covered under the
Dell ProSupport Plus service contract, you will not receive some reporting information about your devices.
Table 15. System Logs
Field Description
Frequency
Enables selecting the frequency at which system logs are collected. The available options
are:
● None
● Weekly
54 Dell SupportAssist user interface