Users Guide
Table Of Contents
- SupportAssist Version 2.2 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Device Inventory
The Device Inventory page displays the supported devices that are discovered in OpenManage Essentials. The device
inventory displays the device list as a group.
If no device group is created, below the column headers, the device inventory displays Ungrouped devices (Total devices: n)
and the list of devices.
If device groups are created, for each device group, the device inventory displays <Device Group Name> (Total devices: n)
and the list of devices in the group. Devices that are not grouped are displayed below the existing device groups.
The following table describes the automatically-generated inventory information for your supported Dell devices, as displayed in
the Device Inventory page.
Table 8. Device Inventory
Field Description
Edit Credentials Select a device and click Edit Credentials to edit the credentials for the selected device.
Send System Logs Select a device and click Send System Logs to generate a system log collection from the selected
device and upload it to Dell.
Name Displays the NetBIOS name of the device as discovered by OpenManage Essentials.
Type Displays the type of device as discovered by OpenManage Essentials:
● PowerVault Storage Device — The device is a Dell PowerVault MD Series storage array.
● PowerVault Server — The device is a Dell PowerVault NX Network Attached Storage (NAS)
device.
● EqualLogic Storage — The device is a Dell EqualLogic storage array.
● PowerEdge Server Device — The device is a Dell PowerEdge, PowerEdge VRTX, iDRAC, or
CMC device.
● PowerEdge Direct Attached Storage — The device is a PowerVault MD or NX Direct
Attached Storage (DAS) device.
● Dell Networking — The device is a Dell Networking switch.
Service Tag Displays a unique, alphanumeric identifier that enables Dell to individually recognize each Dell device.
Status Displays the status of the collection component installation, support case, device configuration, or
system log collection. The status may be:
● Installing Collection Component — Installation or update of the collection component is
in progress.
● Collection In Progress — The collection component is running on the device.
●
Collection Uploaded — The system log collection has been uploaded to Dell.
● Device Configured — The device is configured correctly for monitoring using
SupportAssist.
● Collection Component Is Not Supported — The collection component is not supported
on the device.
●
Unknown — The unknown status is displayed in any of the following scenarios:
○ The device is setup, but the connectivity and collection capability of the device is to be
verified.
○ An unknown issue occurred while verifying the device status.
○ The status of the device could not be verified within the predefined time limit.
●
Error — The error status is displayed in any of the following scenarios:
○ Installation of the collection component is unsuccessful.
○ The collection component is not installed.
○ The support case information for the device could not be accessed by SupportAssist.
Dell SupportAssist user interface
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