Users Guide
Table Of Contents
- SupportAssist Version 2.2 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
2. Click Preferences.
The Preferences page is displayed.
3. Under Support Collection, select or clear Enable system log collection scheduling, to enable or disable scheduling of
the collection of system logs.
NOTE: By default, the Enable system log collection scheduling option is selected.
4. Click Save Changes.
Related references
Preferences on page 56
Related tasks
Disabling the scheduling of system log collection for a specific device type on page 28
Scheduling the periodic collection of system logs
Before you begin, ensure that the Enable system log collection scheduling option is enabled in the Preferences page.
NOTE: To receive the full benefits of the support, reporting, and maintenance offering of your ProSupport Plus service
contract, you must configure SupportAssist to collect the system logs at periodic intervals for each supported device type.
To schedule the periodic collection of system logs:
NOTE:
The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Under Edit Device Type Credentials, select the Device Type from the list. You can select from:
● Server
● Storage
● Switch
3. Select the Credential Type from the list. The options listed vary based on the Device Type you selected.
The options for Server are:
● Windows
● Linux
● ESX/ESXi
● iDRAC
● CMC
The options for Storage are:
● EqualLogic
● MD Series
The option for Switch is Dell Networking.
4. Verify or provide the credentials (Username, Password, Confirm Password, Community String) for the selected
credential type. For more information, see Configuring the default device type credentials.
5. Under System Log Collection Schedule, set the Frequency to Weekly or Monthly.
NOTE:
If you want to disable the scheduling of system logs for a specific Device Type and Credential Type, set the
Frequency to None.
6. In the Specify date and time fields, select an appropriate schedule. The options available vary based on the selected
Frequency.
7. Repeat step 2 to step 5 until you have scheduled the periodic collection of system logs for all device types in your
environment.
8. Click Save Changes.
Using Dell SupportAssist
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