Users Guide
Table Of Contents
- SupportAssist Version 2.2 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Editing device credentials
The Default Device Type Credentials that you provided for each Device Type and Credential Type in the System Logs
page is used to run the collection component on your managed devices and gather the system logs. If the credentials for a
particular device differ from the Default Device Type Credentials you provided, you can edit the credentials for that device.
CAUTION: After you edit the credentials for a specific device, SupportAssist uses the device-specific
credentials you provided to collect the system logs on that device.
NOTE: To ensure that SupportAssist is able to generate the system log collection for all devices, you must edit the
credentials for each device which has credentials that are not the same as the Default Device Type Credentials.
NOTE: SupportAssist does not require the credentials for collecting system logs from Dell PowerVault MD series storage
arrays.
To edit the credentials for a device:
NOTE: The Edit Device Credentials option is enabled only if you are logged on as a member of the OpenManage
Essentials Administrators, Power Users, or Site Administrators group.
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Select a device in the Device Inventory table.
The Edit Device Credentials link is enabled.
3. Click Edit Device Credentials.
NOTE: If the device you selected does not require credentials to generate the system log collection, a message is
displayed on the dashboard.
The Edit Device Credentials dialog box is displayed.
4. Type the Username, Password, Enable Password (if applicable), and Community String (if applicable) in the appropriate
fields.
5. Click Save Changes.
The Confirmation dialog box is displayed.
CAUTION:
If you select the Do not show this reminder again option, SupportAssist does not prompt for your
confirmation when you attempt to edit the device credentials the next time.
6. Click Yes.
The dashboard displays the following message: Your device credentials were saved successfully.
Related references
Resetting the device-specific credentials to the default device type credentials on page 23
Overwriting the device-specific credentials with the default device type credentials on page 24
Related tasks
Device credentials used by SupportAssist on page 34
Configuring the default device type credentials on page 19
Resetting the device-specific credentials to the
default device type credentials
If you had edited the credentials for a particular device, and later want to reset the credentials for that device to the Default
Device Type Credentials, you can do so using the Edit Device Credentials dialog box.
CAUTION:
Resetting to the Default Device Type Credentials overwrites the device-specific credentials with the
default credentials. After you reset the credentials, SupportAssist uses the Default Device Type Credentials to
collect the system logs on that device.
NOTE: You can reset the device-specific credentials to the Default Device Type Credentials for only one device at
a time using the Edit Device Credentials dialog box. To overwrite the device-specific credentials for multiple devices
Using Dell SupportAssist 23