Users Guide
Table Of Contents
- SupportAssist Version 2.2 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Installing, upgrading, and uninstalling
SupportAssist
The following sections provide information about installing, upgrading, and uninstalling SupportAssist.
Topics:
• Prerequisites
• Minimum requirements
• Installing SupportAssist
• Upgrading SupportAssist
• Uninstalling SupportAssist
Prerequisites
The following are the prerequisites:
● Dell OpenManage Essentials version 2.2 or earlier should be installed in your device.
● Dell PowerEdge servers running Dell OpenManage Essentials version 2.2
● Familiarity with OpenManage Essentials installation, configuration, and operation
For more information about installing, configuring, and using OpenManage Essentials, see the appropriate Dell OpenManage
Essentials User’s Guide and Dell OpenManage Essentials Release Notes at https://www.dell.com/openmanagemanuals.
Minimum requirements
This section provides the minimum requirements for SupportAssist to provide proactive support for Dell devices.
NOTE:
For information about SNMP configuration, firewall settings, web services, supported ports and protocols specific
to your environment, see the Dell SupportAssist Version 2.2 Quick Start Guide and the Dell OpenManage Essentials User’s
Guide at https://www.dell.com/openmanagemanuals.
Related references
Software requirements on page 10
Hardware requirements on page 11
Network requirements on page 11
Software requirements
The following are the minimum required software configurations:
● Dell OpenManage Essentials version 2.2.
● Optional: Dell OpenManage Server Administrator (OMSA) installed and operational on all managed PowerEdge servers.
NOTE:
OMSA is required for monitoring Dell PowerEdge servers only if you discover the servers using the operating
system IP address. OMSA is not required to monitor Dell PowerEdge 12th generation or later servers if you discover the
server using the iDRAC IP address.
● SNMP agent must be enabled on all managed PowerEdge servers, EqualLogic, PowerVault, iDRAC, CMC, Networking
(previously Force10 and PowerConnect), PowerEdge VRTX, and PowerEdge FX2 devices for OpenManage Essentials
discovery.
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10 Installing, upgrading, and uninstalling SupportAssist