Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Dell OpenManage Essentials

Table Of Contents

章 1: 概览........................................................................................................................................6

本发行版中的新增功能........................................................................................................................................................6

主要功能.................................................................................................................................................................................6

随 Dell 服务合约提供的 SupportAssist 功能.....................................................................................................................7

案例数据处理.........................................................................................................................................................................7

事件处理.................................................................................................................................................................................8

SupportAssist 收集的数据................................................................................................................................................... 8

章 2: 安装、升级和卸载 SupportAssist............................................................................................... 9

前提条件.................................................................................................................................................................................9

最低要求.................................................................................................................................................................................9

软件要求...........................................................................................................................................................................9

硬件要求......................................................................................................................................................................... 10

网络要求......................................................................................................................................................................... 10

安装 SupportAssist...............................................................................................................................................................11

使用 SupportAssist 安装软件包安装 SupportAssist................................................................................................. 11

使用 OpenManage Essentials 安装程序包安装 SupportAssist............................................................................... 12

设置 SupportAssist........................................................................................................................................................ 12

升级 SupportAssist.............................................................................................................................................................. 13

使用 SupportAssist 安装包升级 SupportAssist.........................................................................................................14

使用 OpenManage Essentials 安装程序包升级 SupportAssist............................................................................... 14

在升级后设置 SupportAssist........................................................................................................................................14

卸载 SupportAssist.............................................................................................................................................................. 15

章 3: 使用 Dell SupportAssist.......................................................................................................... 16

启动 SupportAssist.............................................................................................................................................................. 16

SupportAssist 使用入门...................................................................................................................................................... 17

配置默认设备类型凭据...................................................................................................................................................... 17

配置本地 SMTP 电子邮件服务器设置.............................................................................................................................18

验证设备状态.......................................................................................................................................................................19

连接测试............................................................................................................................................................................... 19

查看连接测试状态........................................................................................................................................................20

执行连接测试................................................................................................................................................................ 20

编辑设备凭据...................................................................................................................................................................... 20

将设备特定的凭据重设为默认设备类型凭据.................................................................................................................21

使用默认设备类型凭据覆盖设备特定的凭据.................................................................................................................21

筛选系统日志收集..............................................................................................................................................................22

手动发送系统日志..............................................................................................................................................................23

启用或禁用系统日志的自动收集.....................................................................................................................................23

启用或禁用系统日志收集计划......................................................................................................................................... 23

计划系统日志的定期收集................................................................................................................................................. 24

默认系统日志收集计划..................................................................................................................................................... 25

为特定设备类型禁用系统日志收集计划........................................................................................................................ 25

查看案例列表...................................................................................................................................................................... 26