Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Table 22. Error codes (continued)
Error code Error message Possible resolution
2000_26 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_27 SupportAssist is unable to upload the collection file
from <device name> because the upload process
exceeded the predefined time limit.
Run the collection component after some time —
Navigate to the Devices tab, select the device, and
then click Send System Logs.
2000_28 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_29 SupportAssist is unable to upload the collection file
from <device name>.
Ensure that the proxy server is reachable.
2000_30 SupportAssist is unable to upload the collection
file from <device name> because the proxy
authentication method is not supported. Only Basic
and NTLM authentication methods are supported.
n/a
2000_31 SupportAssist is unable to upload the collection file
from <device name>.
Perform the following:
1. Ensure that the proxy server credentials you have
provided in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
2000_32 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_109 SupportAssist is unable to run a collection component
on <device name> because another instance of the
collection component is already running on the device.
Run the collection component after some time —
Navigate to the Devices tab, select the device, and
then click Send System Logs.
2000_187 SupportAssist is unable to run a collection component
on <device name>.
Ensure that the FTP service is running on the device
host.
2000_188 SupportAssist is unable to run a collection component
on <device name>.
Ensure that the Dell PowerVault MD Storage Manager
software is installed on the device host.
2000_189 SupportAssist is unable to run a collection component
on <device name>.
Ensure that a supported version of Dell PowerVault
MD Storage Manager software is installed on the
device host.
2000_191 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_192 SupportAssist is unable to run a collection component
on <device name>.
Ensure that the device is reachable.
2000_193 SupportAssist is unable to run a collection component
on <device name>.
Ensure that SSH is enabled on the device.
2000_195 SupportAssist is unable to run a collection component
on <device name>.
Ensure that SNMP is enabled on the device.
2000_196 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_197 SupportAssist is unable to run a collection component
on <device name>.
Ensure that Dell EqualLogic firmware version 4.3.0 or
later is installed on the device.
2000_198 SupportAssist is unable to run a collection component
on <device name>.
Ensure that SSH and Telnet are enabled on the
device.
66 Error code appendix