Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Table 22. Error codes (continued)
Error code Error message Possible resolution
1000_28 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_29 SupportAssist is unable to upload the collection file
from <device name>.
Ensure that the proxy server is reachable.
1000_30 SupportAssist is unable to upload the collection
file from <device name> because the proxy
authentication method is not supported. Only Basic
and NTLM authentication methods are supported.
n/a
1000_31 SupportAssist is unable to upload the collection file
from <device name>.
Perform the following:
1. Ensure that the proxy server credentials you have
provided in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
1000_40 SupportAssist is unable to upload the collection file
from <device name>.
Perform the following:
1. Ensure that the Administrator credentials you have
provided for the device in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
1000_41 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_42 SupportAssist is unable to run a collection component
on <device name> .
If the device is running a Windows operating system,
ensure that WMI service is running on the device.
2000_6 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_7 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_20 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_21 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_22 SupportAssist is unable to upload the collection file
from <device name> because the collection file size
exceeds the predefined upload file size limit.
If the problem persists, contact Dell Technical Support
for assistance.
2000_23 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_24 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_25 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
Error code appendix 65