Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Table 19. Proxy Settings
Field Description
Use proxy settings Select this option to enable configuring the proxy server
settings.
Proxy Server Address or Name The proxy server address or name.
Proxy Port Number The proxy server port number.
Proxy requires authentication Select this option if the proxy server requires authentication.
Username The user name required to connect to the proxy server.
Password The password required to connect to the proxy server.
Back Click to navigate to the Welcome page.
Next Click to verify connectivity to the proxy server using the
provided proxy details.
Registration
The Registration page enables you to provide your primary contact information and register SupportAssist.
The following table provides information about the fields displayed in the Registration page.
Table 20. Registration
Field Description
Company Information
Company Name The name of the company.
Country/Territory The location of the company.
Primary Contact Information
First Name The first name of the primary contact.
Last Name The last name of the primary contact.
Phone Number The phone number of the primary contact.
Alternate Phone Number The alternate phone number of the primary contact.
Email Address The e-mail address to which SupportAssist e-mail
notifications must be sent.
Preferences
Preferred Email Language The language in which you prefer to receive SupportAssist
e-mail notifications.
Back Click to navigate to the Proxy Settings page or Welcome
page.
Next Click to register SupportAssist with the provided contact
information.
System Credentials
The System Credentials page enables you to provide the credentials required to connect to OpenManage Essentials.
SupportAssist uses the System Credentials to connect to OpenManage Essentials for retrieving device and alert information.
The following table provides information about the fields displayed in the System Credentials page.
Dell SupportAssist user interface
59