Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Table 18. Connectivity Test
Field Description
Check box Select the appropriate check boxes to test the connectivity status you want to verify.
Test Displays the dependent network resources that you can test. The available options are:
● Internet
● Local SMTP server
● Dell FTP server
● Dell Upload Server
● OpenManage Essentials Service
● Dell SupportAssist Server
Description Provides a description of the test.
Connectivity Status Displays an icon and a message that indicates the connectivity status. The possible
statuses are:
In Progress — The connectivity test is in progress.
Connected — The connectivity test is successful.
Error — The connectivity test is unsuccessful.
NOTE: The Error status is displayed as a link that you can click to view the
description of the issue and the possible resolution steps.
Last verified Displays the date and time the connectivity status was last verified.
Test Connectivity Click to test connectivity to the selected resources.
Related tasks
Performing the connectivity test on page 21
Setup Wizard
The Setup Wizard guides you through the setup and registration of SupportAssist. The fields displayed in the pages of the
Setup Wizard are described in the following sections.
Welcome
The Welcome page enables you to start the SupportAssist setup. Click Next to start setting up SupportAssist.
Proxy Settings
The Proxy Settings page enables you to configure the proxy server settings.
NOTE:
The Proxy Settings page is only displayed if the server on which SupportAssist is installed connects to the internet
through a proxy server.
The following table provides information about the fields displayed in the Proxy Settings page.
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Dell SupportAssist user interface