Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Contact Information
The Contact Information page enables you to view and edit the contact information and parts dispatch address. The following
table provides information about the fields displayed in the Contact Information page.
Table 15. Contact Information
Field Description
Company Name Enables you to view or edit the company name.
Primary Select this option to view the primary contact information.
Secondary Select this option to view the secondary contact information.
First Name Enables you to view or edit the first name of the primary or secondary contact.
Last Name Enables you to view or edit the last name of the primary or secondary contact.
Phone Number Enables you to view or edit the phone number of the primary or secondary contact.
Alternate Phone Number Enables you to view or edit the alternate phone number of the primary or secondary
contact.
Email Address Enables you to view or edit the e-mail address of the primary or secondary contact.
Preferred Contact Method Select the preferred contact method. The available options are:
● Phone
● Email
Preferred Contact Hours Enables you to view or edit the preferred hours at which Dell Technical Support can
contact your primary or secondary contact in case of any issues with the monitored
devices.
Time Zone Select the time zone of the primary or secondary contact.
Parts Dispatch (Optional)
Address
City/Town
Country
State/Province/Region
Postal Code
Enables you to view or edit the address to which a replacement part must be
dispatched.
Related references
Settings on page 52
Related tasks
Viewing and updating the contact information on page 37
System Credentials
The System Credentials page enables you to update the credentials required to connect to OpenManage Essentials.
SupportAssist uses the System Credentials to connect to OpenManage Essentials for retrieving device and alert information.
The following table provides information about the fields displayed in the System Credentials page.
Table 16. System Credentials
Field Description
Username Enables you to view or edit user name required to connect
to OpenManage Essentials.
56 Dell SupportAssist user interface