Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Table 12. System Logs (continued)
Field Description
● Monthly
Specify day and time Enables selecting the day and time when you want to collect the system logs.
If the Frequency is set to Weekly, the available options are: weeks (1 or 2), day of the
week (sunday, monday, tuesday, wednesday, thursday, friday, and saturday), hour (in
hh:mm format), and AM/PM.
If the Frequency is set to Monthly, the available options are: week of the month
(first, second, third, fourth, and last), day of the week (sunday, monday, tuesday,
wednesday, thursday, friday, and saturday), hour (in hh:mm format), AM/PM, and
months (1 or 3).
Start Date Displays the date and time at which the system logs will be collected next.
Related references
Settings on page 52
Related tasks
Configuring the default device type credentials on page 18
Scheduling the periodic collection of system logs on page 26
Overwriting the device-specific credentials with the default device type credentials on page 23
Proxy Settings
The Proxy Settings page enables you to configure the proxy server settings. The following table provides information about
the fields displayed in the Proxy Settings page.
Table 13. Proxy Settings
Field Description
Use proxy settings Select this option to enable configuring the proxy server
settings.
Proxy Server Address or Name Enables you to view or edit the proxy server address or
name.
Proxy Port Number Enables you to view or edit the proxy server port number.
Proxy requires authentication Select this option if the proxy server requires
authentication.
Username Enables you to view or edit the proxy server user name.
Password Enables you to provide or edit the proxy server password in
a masked format.
Confirm Password Enables you to retype the password provided in the
Password field in a masked format.
Related references
Settings on page 52
Related tasks
Configuring proxy server settings on page 35
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Dell SupportAssist user interface