Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Edit/Delete Group
The Edit/Delete Group window allows you to edit the device group details or delete a device group.
The following table provides information about the fields displayed on the Edit/Delete Group window.
Table 10. Edit/Delete Group
Field Description
Name Allows you to view or edit the name of the device group.
Description Allows you to view or edit the description of the device group.
Update Click to save the edited device group information.
Delete Click to delete the device group.
Cancel Click to discard the changes you have made.
Related references
Editing device group details on page 32
Deleting a device group on page 33
Settings
The Settings tab enables you to configure SupportAssist. By default, the System Logs page is displayed when the Settings
tab is opened. The Settings tab includes the following pages:
● System Logs
● Proxy Settings
● Preferences
● Contact Information
● System Credentials
● SMTP Settings
Related references
System Logs on page 52
Proxy Settings on page 54
Preferences on page 55
Contact Information on page 56
System Credentials on page 56
SMTP Settings on page 57
System Logs
The System Logs page enables you to:
● Edit the credentials required to collect the system logs from supported devices
● Schedule system log collections
The following table provides information about the fields displayed under Edit Device Credentials.
Table 11. System Logs
Field Description
Device Type
Select the device type. The available options are:
● Server
● Storage
● Switch
52 Dell SupportAssist user interface