Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Case List.............................................................................................................................................................................. 47
Device Inventory................................................................................................................................................................48
Device Groups....................................................................................................................................................................49
Manage Devices...........................................................................................................................................................49
Manage Credentials.................................................................................................................................................... 50
Manage Contacts.........................................................................................................................................................51
Edit/Delete Group.......................................................................................................................................................52
Settings............................................................................................................................................................................... 52
System Logs................................................................................................................................................................. 52
Proxy Settings..............................................................................................................................................................54
Preferences.................................................................................................................................................................. 55
Contact Information................................................................................................................................................... 56
System Credentials..................................................................................................................................................... 56
SMTP Settings............................................................................................................................................................. 57
Connectivity Test.............................................................................................................................................................. 57
Setup Wizard......................................................................................................................................................................58
Welcome........................................................................................................................................................................ 58
Proxy Settings..............................................................................................................................................................58
Registration...................................................................................................................................................................59
System Credentials..................................................................................................................................................... 59
Summary........................................................................................................................................................................60
Chapter 6: Related documents and resources.............................................................................. 61
Accessing support content from the Dell EMC support site...................................................................................61
Contacting Dell.................................................................................................................................................................. 62
Chapter 7: Error code appendix................................................................................................... 63
Contents
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