Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Table 5. Device Inventory (continued)
Field Description
○ The support case service hosted by Dell is currently unavailable.
○ The collection component had started, but failed to run on the device.
○ The system log collection was not successfully uploaded to Dell.
○ The device or device type credentials are not configured.
○ The device is not set up correctly. There may be an issue with either the configured
credentials or connectivity.
NOTE: The Error status is displayed as a link that you can click to view the description of the
issue and the possible resolution steps.
Related tasks
Editing device credentials on page 21
Sending the system logs manually on page 24
Device grouping on page 29
Error code appendix on page 63
Device Groups
The Device Groups page allows you to create and manage devices groups.
The following table provides information about the fields displayed in the Device Groups page.
Table 6. Device Groups
Field Description
Create Group Click to create a device group.
Select group actions Displays the actions that you can perform on the devices groups. The following are the actions you
can select:
● Manage Devices — Displays the Manage Devices window that allows you to add or remove
devices from a device group.
● Manage Credentials — Displays the Manage Credentials window that allows you to provide
the credentials for the devices types included in a device group.
● Manage Contacts — Displays the Manage Contacts window that allows you to provide the
contact information and parts dispatch information for each device type included in a device
group.
● Edit/Delete Group — Displays a window that allows you to edit the group details or delete a
device group.
Name Displays the name of the device group and the total number of devices in the device group.
Description Displays the description provided for the device group.
Related references
Viewing device groups on page 30
Creating a device group on page 30
Manage Devices
The Manage Devices window allows you to add or remove devices from a device group.
On the Manage Devices window:
● The Ungrouped Devices pane displays all devices that are not included in any device group.
● The Devices in Current Group pane displays devices that are included in the current device group.
The following table provides information about the fields displayed in the Manage Devices window.
Dell SupportAssist user interface
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