Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Dell SupportAssist user interface
The top-right of the SupportAssist header area displays links that you can use to navigate the interface. The following table
describes the links that are displayed.
Table 3. SupportAssist header links
Link Description
SupportAssist
Community
Opens the SupportAssist User Group website in a new browser window.
Help Move the mouse pointer over the link to display a drop-down that provides the following options:
● Help — Opens the Help window that provides links to Dell Technical Support and product
manuals.
● About — Opens the About window that provides information about the SupportAssist version,
copyright information, and also notifies if a newer version of SupportAssist is avaialable.
User name
Displays the user name of the currently logged in user. Move the mouse pointer over the user name
link to display a drop-down that contains a link to the Connectivity Test page.
Update Available
Displays in the SupportAssist header area in the following situations:
● If an error occurred during the update of SupportAssist.
● If the Settings > Preferences > Enable auto update option is not selected, and you cancel
the SupportAssist Update notification that is displayed.
You can click the link to download and install the SupportAssist update.
NOTE: The Update Available link is displayed only if you are logged in as a member of the Dell
OpenManage Essentials Administrators, Power Users, or Site Administrators group.
The SupportAssist dashboard displays the following tabs that enable you to view the support cases, monitored devices, and
configuration options:
● Cases — Displays the support cases that are open.
● Devices — Displays the following tabs:
○ Inventory — Displays the supported devices that are discovered in OpenManage Essentials.
○ Groups — Displays the device groups that you have created.
● Settings — Displays the setting options for configuring the default device credentials, proxy settings, preferences, contact
information, system credentials, and SMTP settings.
NOTE:
The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials
Administrators, Power Users, or Site Administrators group.
Related concepts
Case List on page 47
Device Inventory on page 48
Device grouping on page 29
Settings on page 52
Connectivity Test on page 57
Auto update on page 34
Topics:
• Case List
• Device Inventory
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46 Dell SupportAssist user interface