Users Guide

Viewing the device inventory......................................................................................................................................... 28
Filtering the displayed data............................................................................................................................................. 29
Filtering options........................................................................................................................................................... 29
Removing filters from the displayed data....................................................................................................................29
Sorting the displayed data.............................................................................................................................................. 29
Device grouping................................................................................................................................................................. 29
Viewing device groups............................................................................................................................................... 30
Creating a device group.............................................................................................................................................30
Managing devices in a device group.......................................................................................................................30
Managing the credentials of a device group......................................................................................................... 31
Viewing and updating the contact information of a device group.................................................................. 32
Editing device group details......................................................................................................................................32
Deleting a device group............................................................................................................................................. 33
Device credentials used by SupportAssist.................................................................................................................. 33
Configuring the system credentials.............................................................................................................................. 33
Auto update........................................................................................................................................................................ 34
Enabling auto update.................................................................................................................................................. 34
Configuring proxy server settings.................................................................................................................................35
Confirming connectivity through the proxy server...................................................................................................35
Configuring e-mail notification settings.......................................................................................................................35
Setting SupportAssist to maintenance mode.............................................................................................................36
Support for Dell OEM servers........................................................................................................................................36
Viewing and updating the contact information.......................................................................................................... 37
Accessing and viewing the logs..................................................................................................................................... 37
Accessing and viewing the system log collection......................................................................................................38
Viewing SupportAssist product information............................................................................................................... 38
Viewing support information...........................................................................................................................................38
Accessing the context-sensitive help.......................................................................................................................... 39
Chapter 4: Troubleshooting......................................................................................................... 40
Installing SupportAssist................................................................................................................................................... 40
Registration problem........................................................................................................................................................ 40
Ensuring successful communication between the SupportAssist application and the SupportAssist
server............................................................................................................................................................................... 40
Verifying the server certificate.................................................................................................................................41
Verifying the installation of the collection components........................................................................................... 41
Launching SupportAssist..................................................................................................................................................41
Services............................................................................................................................................................................... 42
Collection error.................................................................................................................................................................. 42
Collection upload error..................................................................................................................................................... 43
Security................................................................................................................................................................................43
Troubleshooting SSL connection failure...................................................................................................................... 43
Exporting the root certificate...................................................................................................................................43
Installing the root certificate.................................................................................................................................... 44
Service contract................................................................................................................................................................ 45
Service contract warning.......................................................................................................................................... 45
Service contract type is unknown...........................................................................................................................45
Service Tag warnings....................................................................................................................................................... 45
Chapter 5: Dell SupportAssist user interface...............................................................................46
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Contents