Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Configuring proxy server settings
If your system connects to the Internet through a firewall or proxy server, the proxy settings must be configured in
SupportAssist. Configuring the proxy settings enables the SupportAssist application to communicate with the SupportAssist
server hosted by Dell.
To configure the proxy server settings:
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Proxy Settings.
The Proxy Settings page is displayed.
3. Select Use Proxy Settings.
NOTE: SupportAssist supports Windows NT LAN Manager (NTLM) authentication protocol only.
4. Type the Proxy Server Address or Name and Proxy Port Number details.
NOTE: If the proxy server credentials are not provided, SupportAssist connects to the proxy server as an anonymous
user.
5. If the proxy server requires authentication, select Proxy requires authentication, and then provide the following
information in the corresponding fields:
● Username — The user name must contain one or more printable characters, and not exceed 104 characters.
● Password — The user password must contain one or more printable characters, and not exceed 127 characters.
● Confirm Password — Repeat the user password. The password should match with the one provided in the Password
field.
6. Click Apply.
SupportAssist tests the proxy server settings, and the result of the test is displayed in a dialog box.
Related references
Proxy Settings on page 54
Confirming connectivity through the proxy server
To test if SupportAssist can connect to the Internet through the proxy server:
NOTE:
The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Proxy Settings.
The Proxy Settings page is displayed.
3. Ensure that the proxy settings has been configured correctly. See Configuring proxy server settings.
4. Click Apply.
A dialog box appears to inform the status of the connection through the proxy server.
Configuring e-mail notification settings
You can configure the e-mail notification settings based on your:
● Preference to receive e-mail notifications from SupportAssist
● Preferred language
To configure the e-mail notification settings:
Using Dell SupportAssist
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