Users Guide

Deleting a device group
You can delete device groups based on your preference.
NOTE: You can delete a device group only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
NOTE: Deleting a device group only removes the device group, device group credentials, and contact information. It does
not delete any devices from the Device Inventory page.
To delete a device group:
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
3. Select a device group.
4. From the Select group actions list, select Edit/Delete Group.
5. In the window that is displayed, click Delete.
Device credentials used by SupportAssist
SupportAssist uses the credentials you configured for the devices to run the collection components and collect the system logs.
You may have configured the credentials for devices through the following options:
● Default credentials — Configured through the Default Device Type Credentials option in the System Logs page.
● Device-specific credentials — Configured through the Edit Credentials option in the Device Inventory page.
● Device group credentials — Configured through the Manage Credentials option in the Device Groups page.
SupportAssist uses the configured credentials based on the following order of priority:
1. Device-specific credentials
2. Device group credentials
3. Default credentials
For example:
● If you have configured the credentials for a device through all the options listed earlier, the device-specific credentials is
used for running the collection components.
● If you have configured the default credentials and device group credentials, the device group credentials is used for running
the collection components.
Related references
Editing device credentials on page 21
Managing the credentials of a device group on page 31
Configuring the default device type credentials on page 18
Configuring the system credentials
System credentials refers to the credentials of a user account that is a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group. SupportAssist requires the system credentials to connect to OpenManage Essentials
for retrieving device and alert information.
To configure the system credentials:
NOTE:
If you change the system credentials because of the security policy requirements of your company or for other
reasons, you must ensure that the System Credentials are also updated in SupportAssist. Alternatively, you can create a
service account that never expires, and provide the service account credentials in SupportAssist.
Using Dell SupportAssist 33