Users Guide

Viewing and updating the contact information of a device group
You can view or update the contact information, preferred contact method and time, and the parts dispatch information of a
device group.
Updating the contact information for a device group allows SupportAssist to send notifications to the device group contact.
NOTE: You can update the contact information of a device group only if you are logged on as a member of the
OpenManage Essentials Administrators, Power Users, or Site Administrators group.
NOTE: The device group contact information overrides the default contact information configured through the Settings >
Contact Information page. If there is a problem with devices included in a group, SupportAssist sends notifications to the
device group contact (not the default contact).
To update the contact information of a device group:
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
3. Select a device group.
4. From the Select group actions list, select Manage Contacts.
The Manage Contacts window is displayed.
5. If you want to use the contact information provided in the Settings > Contact Information page, select Use Default.
6. Select the type of contact:
● Primary
● Secondary
7. Type the first name, last name, phone number, alternate phone number (optional), and email address in the appropriate
fields.
8. Select the preferred contact method, preferred contact hours, and time zone.
9. In the Parts Dispatch (Optional) section:
NOTE:
The parts dispatch information is optional. If the Dell Technical Support agent determines that a part must be
replaced in your system to resolve a support case, the replacement part is dispatched with your consent to the provided
address.
NOTE: The device group parts dispatch information overrides the default parts dispatch information that you configured
through the Settings > Contact Information page. If resolving a problem requires replacing a part, the replacement
part is shipped with your consent to the device group parts dispatch address (not the default parts dispatch address).
a. Type the address and city/town in the appropriate fields.
b. Select the country.
c. Type the state/province/region and zip/postal code in the appropriate fields.
10. Click Save.
Editing device group details
You can edit the name and description of a device group based on your preference.
NOTE:
You can edit the device group details only if you are logged on as a member of the OpenManage Essentials
Administrators, Power Users, or Site Administrators group.
To edit the device group details:
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
3. Select a device group.
4. From the Select group actions list, select Edit/Delete Group.
The Edit/Delete Group window is displayed.
5. Edit the name and description based on your preference and click Update.
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Using Dell SupportAssist