Users Guide

To manage devices in a device group:
NOTE: A device can be included in only one device group.
NOTE: You add up to 100 devices to a device group in a single operation.
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
3. Select a device group.
4. In the Select group actions list, select Manage Devices.
The Manage Devices window is displayed.
5. To add devices to the device group, select the devices in the Ungrouped Devices pane, and click .
The selected devices are moved to the Devices In Current Group pane.
6. To remove devices from the device group, select the devices in the Devices In Current Group pane, and click .
The selected devices are moved to the Ungrouped Devices pane.
7. Click Save.
Managing the credentials of a device group
If the device types within a device group differ from the default credentials, you must provide the credentials of those device
types.
You can use the Manage Credentials option available in the Device Groups page to configure the credentials for the different
device types within a device group.
NOTE:
You can manage credentials of a device group only if you are logged on as a member of the OpenManage Essentials
Administrators, Power Users, or Site Administrators group.
NOTE: The device group credentials override the default credentials configured in the Settings > System Logs page.
When the device group credentials are configured:
● SupportAssist uses the device group credentials (not the default credentials) to collect system information from the
device type.
● If SupportAssist is unable to connect to the device using the device group credentials, SupportAssist uses the default
credentials.
To manage the credentials of a device group:
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
3. Select a device group.
4. In the Select group actions list, select Manage Credentials.
The Manage Credentials window is displayed.
5. Type the user name and password for the device type highlighted in the left pane.
6. If more than one device type is included in the device group, click Next.
The next device type is highlighted in the left pane.
7. Repeat step 5 and step 6 until you have provided the user name and password for all device types included in the device
group.
8. Click Save.
Related tasks
Device credentials used by SupportAssist on page 33
Using Dell SupportAssist
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