Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
● Edit/Delete Group — Edit the device group details or delete the device group.
NOTE: You can create and manage device groups only if you are logged on as a member of the OpenManage Essentials
Administrators, Power Users, or Site Administrators group.
NOTE: The credentials, contact information, and parts dispatch information configured for a device group override
the default credentials, contact information, and parts dispatch information configured through the Settings page. For
example, if you have created a device group and configured the primary contact for the device group, all SupportAssist
notifications for issues with any device included in the device group are sent to the primary contact assigned to that device
group.
Related references
Viewing device groups on page 30
Creating a device group on page 30
Managing devices in a device group on page 30
Managing the credentials of a device group on page 31
Viewing and updating the contact information of a device group on page 32
Editing device group details on page 32
Deleting a device group on page 33
Viewing device groups
You can view the devices groups that you have created in the Device Groups page.
To view the device groups:
1. Click Devices.
The Device Inventory page is displayed.
2. Click Groups.
The Device Groups page is displayed.
Creating a device group
You can create a device group based on your requirement. For example, you can create device groups based on the device
types.
NOTE:
You can create device groups only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
To create a device group:
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
3. Click Create Group.
The Create Group window is displayed.
4. Type a unique name and description for the device group and click Save.
The device group that you created is displayed in the Device Groups page.
Managing devices in a device group
After creating a device group, you can select the devices you want to add or remove from the device group.
You can use the Manage Devices action available in the Device Groups page to add or remove devices from the device group.
Before you begin, makes sure that you have already created a device group. See Creating a device group.
NOTE:
You can add or remove devices from a device groups only if you are logged on as a member of the OpenManage
Essentials Administrators, Power Users, or Site Administrators group.
30 Using Dell SupportAssist