Users Guide

Filtering the displayed data
You can filter the data displayed in the Device Inventory, Case List, and the device group Manage Devices pages based on
your preference.
To filter the displayed data:
1. Click the filter icon
displayed in the column header.
The filter options are displayed.
2. Select the appropriate filter option.
3. Type or select filtering criteria.
4. Click Filter.
The displayed data is filtered based on the selected or provided criteria. The column header displays the filtered icon .
Filtering options
When you click the filter icon
, the filtering option is displayed. Select the filtering option Contains to filter the data based
on alphanumeric characters provided in the field.
Removing filters from the displayed data
You can remove the filters that you applied if you want to view the complete data again.
To remove filters from the displayed data:
1.
Click the filtered icon displayed in the column header.
The filter options are displayed.
2. Click Clear.
The complete data is displayed.
Sorting the displayed data
To sort the displayed data in the Case List, Device Inventory, or Device Groups pages, click a column header. The displayed
data is sorted and an arrow that indicates the sorting type (ascending or descending) is displayed next to the column title.
To reset the sorting, click the column header again.
Device grouping
The Device Groups page on the Devices tab allows you to create groups of devices based on your preference. For example,
you can create device groups that may include devices based on the following:
● Device type (server, storage, or switch)
● Physical location of the devices (shipping address)
● The individual who manages the devices (Administrator group)
● Organization or business unit (Marketing, Operations, Finance, and so on)
● Alerting or notification (individuals who must be notified if an issue is detected on certain devices)
NOTE:
Grouping of devices is optional. Device grouping does not have an impact on the monitoring and automatic case
creation capabilities of SupportAssist.
Creating a device group allows you to manage devices as a group. After you create a device group, you can:
● Manage Devices — Add or remove devices from the device group.
● Manage Credentials — Configure credentials for each device type included in the device group.
● Manage Contacts — Configure the contact information and parts dispatch information for the device group.
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