Users Guide
Table Of Contents
- SupportAssist Version 2.1 for Dell OpenManage Essentials User's Guide
- Overview
- Installing, upgrading, and uninstalling SupportAssist
- Using Dell SupportAssist
- Starting SupportAssist
- Getting started with SupportAssist
- Configuring the default device type credentials
- Configuring the local SMTP e-mail server settings
- Verification of device status
- Connectivity test
- Editing device credentials
- Resetting the device-specific credentials to the default device type credentials
- Overwriting the device-specific credentials with the default device type credentials
- Filtering the system log collection
- Sending the system logs manually
- Enabling or disabling the automatic collection of system logs
- Enabling or disabling the scheduling of system log collection
- Scheduling the periodic collection of system logs
- Default system log collection schedule
- Disabling the scheduling of system log collection for a specific device type
- Viewing the case list
- Viewing the device inventory
- Filtering the displayed data
- Removing filters from the displayed data
- Sorting the displayed data
- Device grouping
- Device credentials used by SupportAssist
- Configuring the system credentials
- Auto update
- Configuring proxy server settings
- Confirming connectivity through the proxy server
- Configuring e-mail notification settings
- Setting SupportAssist to maintenance mode
- Support for Dell OEM servers
- Viewing and updating the contact information
- Accessing and viewing the logs
- Accessing and viewing the system log collection
- Viewing SupportAssist product information
- Viewing support information
- Accessing the context-sensitive help
- Troubleshooting
- Installing SupportAssist
- Registration problem
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Verifying the installation of the collection components
- Launching SupportAssist
- Services
- Collection error
- Collection upload error
- Security
- Troubleshooting SSL connection failure
- Service contract
- Service Tag warnings
- Dell SupportAssist user interface
- Related documents and resources
- Error code appendix
Default system log collection schedule
The following table provides the default system log collection schedule for each supported device.
Device Type Device or Operating System Schedule
Server Windows Monthly; Monday of the first week at
12:00 AM
Linux Monthly; Monday of the first week at
12:00 AM
ESX/ESXi Monthly; Monday of the first week at
12:00 AM
iDRAC Monthly; Monday of the first week at
12:00 AM
CMC Monthly; Monday of the first week at
12:00 AM
Storage Dell EqualLogic Weekly; Monday at 12:00 AM
Dell PowerVault MD series Weekly; Monday at 12:00 AM
Switch Dell Networking Monthly; Monday of the first week at
12:00 AM
Related tasks
Scheduling the periodic collection of system logs on page 26
Disabling the scheduling of system log collection for a specific device type on page 27
Disabling the scheduling of system log collection for a
specific device type
To disable the scheduling of system log collection for a specific device type:
NOTE:
Disabling the scheduling of system log collection for a specific device type only disables the generation of system
log collection at periodic intervals on those devices. It does not disable SupportAssist from generating a system log
collection and uploading it to Dell, if a support case is opened for those devices.
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Under Edit Device Credentials, select the Device Type for which you want to disable scheduling. You can select from:
● Server
● Storage
● Switch
3. Select the Credential Type for which you want to disable scheduling. The options available vary based on the Device Type
you selected.
4. In System Log Collection Schedule section, set the Frequency to None.
5. Click Save Changes.
The following message is displayed in the System Log Collection Schedule section: System Log Collection
scheduling is turned off for the current Device Type and Credential Type.
Related references
Default system log collection schedule on page 27
Using Dell SupportAssist
27