Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Dell OpenManage Essentials

Table Of Contents

章 1: 概览........................................................................................................................................6

主要功能.................................................................................................................................................................................6

随 Dell 服务合约提供的 SupportAssist 功能.....................................................................................................................7

案例数据处理.........................................................................................................................................................................7

事件处理.................................................................................................................................................................................7

SupportAssist 收集的数据................................................................................................................................................... 8

本发行版中的新增功能........................................................................................................................................................8

章 2: 安装、升级和卸载 SupportAssist............................................................................................... 9

前提条件.................................................................................................................................................................................9

最低要求.................................................................................................................................................................................9

软件要求...........................................................................................................................................................................9

硬件要求......................................................................................................................................................................... 10

网络要求......................................................................................................................................................................... 10

安装 SupportAssist.............................................................................................................................................................. 10

使用 SupportAssist 安装包安装 SupportAssist..........................................................................................................11

使用 OpenManage Essentials 安装包安装 SupportAssist........................................................................................ 11

设置 SupportAssist........................................................................................................................................................ 12

升级 SupportAssist.............................................................................................................................................................. 13

使用 SupportAssist 安装包升级 SupportAssist.........................................................................................................13

使用 OpenManage Essentials 安装程序包升级 SupportAssist............................................................................... 13

在升级后设置 SupportAssist........................................................................................................................................14

卸载 SupportAssist.............................................................................................................................................................. 14

章 3: 使用 Dell SupportAssist.......................................................................................................... 15

启动 SupportAssist.............................................................................................................................................................. 15

SupportAssist 使用入门......................................................................................................................................................16

配置默认设备类型凭据...................................................................................................................................................... 16

配置本地 SMTP 电子邮件服务器设置.............................................................................................................................17

验证设备状态.......................................................................................................................................................................18

连接测试............................................................................................................................................................................... 18

查看连接测试状态.........................................................................................................................................................19

执行连接测试................................................................................................................................................................. 19

编辑设备凭据.......................................................................................................................................................................19

将设备特定的凭据重设为默认设备类型凭据................................................................................................................20

使用默认设备类型凭据覆盖设备特定的凭据................................................................................................................20

筛选系统日志收集...............................................................................................................................................................21

手动发送系统日志..............................................................................................................................................................22

启用或禁用系统日志的自动收集.....................................................................................................................................22

启用或禁用系统日志收集计划......................................................................................................................................... 22

计划系统日志的定期收集................................................................................................................................................. 23

默认系统日志收集计划......................................................................................................................................................24

为特定设备类型禁用系统日志收集计划........................................................................................................................ 24

查看案例列表...................................................................................................................................................................... 25