Support Matrix

ManualsBrandsDell ManualsAnalyticsSupportAssist for Dell OpenManage Essentials

Table Of Contents

Introduction

Table 8. Networking devices

Model Monitoring and case

creation

Automatic data

collection

ProSupport Plus

Configuration

Reports

ProSupport Plus

Recommendation

Reports

S6000 Yes Yes Yes Yes

S3048 Yes Yes — —

S6100 Yes Yes — —

Z9000 Yes Yes Yes Yes

Z9100 Yes Yes — —

Z9500 Yes Yes Yes Yes

C9010 Yes Yes — —

Minimum hardware requirements

The following are the minimum recommended hardware configurations:

Table 9. Minimum hardware requirements

Hardware Large deployments Medium deployments Small deployments

Number of managed systems 500 to 2000 Up to 500 Up to 100 devices

Processors (1.8 GHz

minimum)

10 cores 6 cores 4 cores

Memory (RAM) 10 GB 8 GB 8 GB

Hard drive 30 GB 15 GB 12 GB

NOTE: The hardware requirements are cumulative of the requirements for OpenManage Essentials and SupportAssist.

NOTE: For large deployments, after all devices are discovered in OpenManage Essentials, the SupportAssist user interface

may perform as follows:

● The Devices tab may respond with a delay of up to 1 minute

● The Cases tab may respond with a delay of up to 10 seconds

NOTE: The SupportAssist user interface may respond in a delayed manner when collections are in progress.

NOTE: Periodic collections may require a few hours or days to complete. According to estimates, for every 100 devices,

periodic collections require 2.5 hours to complete. For example, in a 1000 device deployment, periodic collections may

require approximately 25 hours.

NOTE: If SupportAssist is configured to collect the system logs at regular intervals, additional hard-drive space is required.

The hard-drive space required can be determined as 10 MB x number of managed devices.

Software requirements

The following are the required software configurations:

● Dell OpenManage Essentials version 2.2.

● Optional: Dell OpenManage Server Administrator (OMSA) installed and operational on all managed PowerEdge servers.

NOTE:

OMSA is required for monitoring Dell PowerEdge servers only if you discover the servers using the operating

system IP address. OMSA is not required to monitor Dell PowerEdge 12th generation or later servers if you discover the

server using the iDRAC IP address.

Introduction 11