SupportAssist Version 2.2 for Dell OpenManage Essentials Support Matrix March 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
1 Introduction Dell SupportAssist collects information about your computer hardware and software, and automatically creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and efficient support experience. Dell uses this data to help solve common problems and design and market the products and services features you use most. This document lists the devices supported by Dell SupportAssist Version 2.2 for Dell OpenManage Essentials.
Table 1.
Table 1.
* SupportAssist monitors this device only if it is discovered in OpenManage Essentials with the iDRAC IP address (out-of-band). ** SupportAssist monitors this device only if it is discovered in OpenManage Essentials with the operating system IP address (in-band). NOTE: ProSupport Plus Recommendation Reports will be available for managed nodes discovered either in-band or out-ofband. NOTE: SupportAssist can also monitor Dell OEM-ready 12th and 13th generation servers.
Table 4. Storage devices Model Monitoring and case creation Automatic data collection ProSupport Plus Configuration Reports ProSupport Plus Recommendation Reports PS6100X Yes Yes Yes Yes PS6100XS Yes Yes Yes Yes PS6100XV Yes Yes Yes Yes PS6100XV 3.5 Yes Yes Yes Yes PS6110E Yes Yes Yes Yes PS6110S Yes Yes Yes Yes PS6110X Yes Yes Yes Yes PS6110XS Yes Yes Yes Yes PS6110XV Yes Yes Yes Yes PS6110XV 3.
Table 4. Storage devices Model Monitoring and case creation Automatic data collection ProSupport Plus Configuration Reports ProSupport Plus Recommendation Reports PS6010X Yes Yes Yes Yes PS6010S Yes Yes Yes Yes PS6010XV Yes Yes Yes Yes PS6010XVS Yes Yes Yes Yes PS6210 Yes Yes Yes Yes PS6610E Yes Yes Yes Yes PS6610X Yes Yes Yes Yes PS6610ES Yes Yes Yes Yes Supported Dell Storage (previously PowerVault) devices Table 5.
Table 5. Storage devices Model Monitoring and case creation Automatic data collection ProSupport Plus Configuration Reports ProSupport Plus Recommendation Reports NX3000 Yes Yes Yes Yes NX3000 HA Cluster Yes Yes Yes Yes NX3100 Yes Yes Yes Yes NX3200 Yes Yes Yes Yes Supported Dell Storage Sled devices Table 6.
Table 7.
Table 8. Networking devices Model Monitoring and case creation Automatic data collection ProSupport Plus Configuration Reports ProSupport Plus Recommendation Reports S6000 Yes Yes Yes Yes S3048 Yes Yes — — S6100 Yes Yes — — Z9000 Yes Yes Yes Yes Z9100 Yes Yes — — Z9500 Yes Yes Yes Yes C9010 Yes Yes — — Minimum hardware requirements The following are the minimum recommended hardware configurations: Table 9.
● SNMP agent must be enabled on all managed PowerEdge servers, Storage (previously EqualLogic and PowerVault), iDRAC, CMC, Networking (previously Force10 and PowerConnect), and PowerEdge VRTX devices for OpenManage Essentials discovery. ● All managed PowerEdge servers, Storage (previously EqualLogic and PowerVault), iDRAC, CMC, Networking (previously Force10 and PowerConnect), PowerEdge VRTX, and PowerEdge FX2 devices must be configured to send SNMP traps to the OpenManage Essentials server.
● Red Hat Enterprise Linux 6.5 ● Red Hat Enterprise Linux 6.4 ● Red Hat Enterprise Linux 6.3 ● Red Hat Enterprise Linux 6.2 ● Red Hat Enterprise Linux 6.1 (x64) ● Red Hat Enterprise Linux 6.0 (x64) ● Red Hat Enterprise Linux 5.9 ● Red Hat Enterprise Linux 5.8 ● Red Hat Enterprise Linux 5 Update 7 (x86) ● Red Hat Enterprise Linux 5 Update 6 (x86_x64) ● Red Hat Enterprise Linux 5 Update 5 (x86_x64) ● Red Hat Enterprise Linux 4 Update 7 (x86) Virtualization ● VMware vSphere ESXi 5.
Table 10. Network requirements (continued) System Port Usage 1311 Dell OpenManage Server Administrator (OMSA) communication NOTE: For information about the other dependent ports, see the “Supported Protocols and Ports” section in the Dell OpenManage Essentials User’s Guide at Dell.com/OpenManageManuals.
