Release Notes

NOTE: The hardware requirements are cumulative of the requirements for OpenManage Essentials and SupportAssist.
NOTE: For large deployments, after all devices are discovered in OpenManage Essentials, the SupportAssist user interface
may perform as follows:
● The Devices tab may respond with a delay of up to 1 minute
● The Cases tab may respond with a delay of up to 10 seconds
NOTE: The SupportAssist user interface may respond in a delayed manner when collections are in progress.
NOTE: Periodic collections may require a few hours or days to complete. According to estimates, for every 100 devices,
periodic collections require 2.5 hours to complete. For example, in a 1000 device deployment, periodic collections may
require approximately 25 hours.
NOTE: If SupportAssist is configured to generate the system log collection at regular intervals, additional hard drive space
is required. The hard drive space required can be determined as 10 MB x number of devices.
NOTE: For information about the SNMP configuration, firewall settings, web services, supported ports and protocols
specific to your environment, see the Dell SupportAssist for Dell OpenManage Essentials User’s Guide at https://
www.dell.com/serviceabilitytools.
NOTE: The recommended screen resolution for optimal viewing of the SupportAssist dashboard is 1280 x 1024 or higher.
Installation Instructions
To install SupportAssist:
1. In the management server, right-click the SupportAssist installer package, and select Run as administrator.
2. On the Welcome to Dell SupportAssist window, read the terms, and click I Agree.
3. Read the software license agreement, select I accept the terms in the license agreement, and then click Next.
4. In the Ready to Install the Program window, click Install.
5. In the Installation Wizard Completed window, click Finish.
NOTE:
The following SupportAssist collection components are installed automatically when you complete the steps in
the SupportAssist setup Wizard:
● Dell System E-Support Tool (DSET) version 3.7.1
● Dell Lasso version 4.7.3
NOTE: For information on getting started with SupportAssist in your environment, see the Dell SupportAssist Version
2.2 for Dell Open Manage Essentials Quick Start Guide at https://www.dell.com/serviceabilitytools.
Upgrade
If Dell SupportAssist version 2.0.1 or 2.1 is already installed on the system, you can upgrade to SupportAssist version 2.2.
NOTE:
Upgrade from SupportAssist versions earlier than 1.2 is not supported. You must uninstall SupportAssist and then
install SupportAssist version 2.2.
If the default credentials for Force10 and PowerConnect switches are configured in earlier versions of SupportAssist, after
upgrade to SupportAssist version 2.2, only the PowerConnect default credentials are retained as Dell Networking default
credentials. The Force10 default credentials are ignored.
SupportAssist upgrade behavior would be as follows when OpenManage Essentials version 2.0 update is available for download:
● If you are using OpenManage Essentials version 1.3.1 and have not yet upgraded to OpenManage Essentials version 2.2, the
periodic process in SupportAssist version 1.3.1 will just download the catalog file but do nothing since it cannot upgrade to
SupportAssist version 2.0 until OpenManage Essentials version 2.2 is present on the system.
● If you have upgraded to OpenManage Essentials version 2.0 then the periodic process in SupportAssist version 1.3.1 will
download and upgrade to SupportAssist version 2.2.
NOTE:
The auto upgrade feature in SupportAssist version 1.2 and 1.2.1 displays only the update available notification, but
does not download and upgrade SupportAssist. Therefore, after the notification is displayed, you must manually upgrade
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