Release Notes

● Log collection in DSET fails when Dell PowerEdge servers are in a cluster.
● Any new user created will not have the administrative privileges unless the user has logged in to OpenManage Essentials.
● From Dell PowerEdge FM120 Server, if all the individual nodes are discovered by SupportAssist only one record is uploaded
to the SupportAssist Server as part of Device Upload.
● EqualLogic group name is being displayed instead of member name after upgrade to SupportAssist version 2.1 [3626].
Installation
Prerequisites
The following are the prerequisites:
● Servers running Dell OpenManage Essentials version 2.2.
● Familiarity with OpenManage Essentials installation, configuration, and operation.
NOTE: For more information about installing, configuring, and using OpenManage Essentials, see the latest Dell
OpenManage Essentials User’s Guide and Dell OpenManage Essentials Release Notes at https://www.dell.com/
openmanagemanuals.
Minimum Requirements
The following are the minimum requirements for installing and using SupportAssist:
● Dell OpenManage Essentials version 2.2.
● Optional: Dell OpenManage Server Administrator (OMSA) installed and operational on all managed PowerEdge devices.
NOTE:
OMSA is required for monitoring Dell PowerEdge servers only if you discover the servers using the operating
system IP address. OMSA is not required to monitor Dell PowerEdge 12th generation (12G) or later servers if you
discover the server using the iDRAC IP address.
● For SupportAssist functionality to work, SNMP agent must be enabled on all managed PowerEdge servers, EqualLogic,
PowerVault, iDRAC, CMC, Dell Networking (previously Force10 and PowerConnect), and PowerEdge VRTX devices.
● All managed PowerEdge, EqualLogic, PowerVault, iDRAC, CMC, Dell Networking (previously Force10 and PowerConnect),
PowerEdge VRTX, and PowerEdge FX2 devices configured to send SNMP traps to the OpenManage Essentials server.
● All managed PowerEdge, EqualLogic, PowerVault, iDRAC, CMC, Dell Networking (previously Force10 and PowerConnect),
PowerEdge VRTX, and PowerEdge FX2 devices discovered, categorized, and inventoried by the OpenManage Essentials
server.
NOTE:
For monitoring EqualLogic storage arrays in SupportAssist, you must discover the EqualLogic storage arrays in
OpenManage Essentials using the Group Management IP or Storage Group IP.
● PowerVault Modular Disk Storage Manager (MDSM) installed on the OpenManage Essentials server to support PowerVault
MD Series arrays.
● Other requirements:
○ Web browser – Internet Explorer 10 or 11 Mozilla Firefox 31 or later; supported only on Windows-based operating
systems.
NOTE: Transport Layer Security (TLS) version 1.0 or later must be enabled on the web browser.
○ Microsoft .NET Framework 4.5
○ Microsoft ASP.Net
○ IIS 7.x or 8.x
○ Internet connection – standard GbE network
Table 1. Minimum recommended hardware configurations
Hardware Large deployments Medium deployments Small deployments
Number of managed systems 500 to 2000 Up to 500 Up to 100 devices
Processors (1.8 GHz
minimum)
10 cores 6 cores 4 cores
Memory (RAM) 10 GB 8 GB 8 GB
Hard drive 30 GB 15 GB 12 GB
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