Release Notes

Issue 19
Description: On the System Log Collection Schedule page, the Specify day is missing when you select the Recur every 2
weeks. [3559]
Resolution: None.
Versions affected: 2.0 or later.
Issue 20
Description: During manual uninstallation, a pop-up is displayed with the message Log file or Quartz db is locked
out by other process. Hence uninstallation is blocked for a while. [3609]
Resolution: Click Retry after some time. The uninstallation process resumes.
Versions affected: 2.0 or later.
Issue 21
Description: Dell PowerVault MD 38XX series storage arrays are not displayed on the Device Inventory page. [3691]
Resolution: To collect data from PowerVault MD 38XX series arrays, start Dell Lasso manually. Add the device in Lasso and
start the collection.
Versions affected: 2.2 or later.
Issue 22
Description: SupportAssist does not verify the credentials required to connect to the SMTP server. [3685]
Resolution: Ensure that the credentials that you entered are correct.
Issue 23
Description: Auto update is unsuccessful after repeated attempts. [3688]
Resolution: Download and install the latest version of SupportAssist manually.
Versions affected: All.
Issue 24
Description: The Proxy Settings page is grayed out when the password and confirm password do not match. [3693]
Resolution: Refresh the page.
Versions affected: 2.2 or later.
Issue 25
Description: When the collection from a device is unsuccessful, the error message may not specify the exact issue. [3694]
Resolution: None.
Versions affected: All.
Issue 26
Description: The Country/Territory field in the SupportAssist registration email displays the country code. [3687]
Resolution: None.
Versions affected: 2.2 or later.
Limitations
● Only 100 devices can be added to a device group. [3380]
● SupportAssist is not compliant with the Federal Information Processing Standard (FIPS).
● Users cannot adjust the alert flood level required to automatically enter Maintenance Mode. [363]
Versions affected: All.
● Dell SupportAssist does not allow the primary or secondary contact to opt out of receiving emails individually. [365]
Versions affected: All.
● After upgrading SupportAssist from version 1.0.1 to 1.0.2, 1.1, or 1.1.1 the Case List screen displays Unknown in the Service
contract column for all cases. Prior to the upgrade the Service Contract column displayed ProSupport. [455]
Versions affected: All.
● First-time launch of the SupportAssist dashboard takes time. [PHOME-657]
Versions affected : All.
● The address bar in Internet Explorer does not display the SupportAssist icon when SupportAssist is launched using either the
desktop-shortcut icon or the Start menu.
Version affected: All.
● If a PowerEdge server is first discovered using the iDRAC IP address, and after some time the same system's operating
system IP in OpenManage Essentials, the following is observed in SupportAssist:
○ The iDRAC information is overwritten by the operating system information.
○ iDRAC credentials are deleted.
Versions affected: All.
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