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15 Monitoring Dell Force10 Ethernet Switches Using Dell SupportAssist | Version 1.1 | February 2014
Table 2 Examples of Policy file details
Policy Property Description Example
clientType The type of client reporting the alert “OME”
eventSourceType The source of the alert “.1.3.6.1.4.1.6027.3.1.1.4”
trapId The trap identifier “32”
eventId The event identifier (null)
severity Severity of the alert “MAJOR”
description Description of the alert “The agents generate this trap when a power
supply major alarm is issued.”
autoCase Indicates if the alert should be
processed
True
alertThreshold Policy filter when the case is created “FIRST MATCH()”
deltaSeverity Severity code passed to delta “3”
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Alerts with the following Enterprise OIDs for clientType OME are processed as alerts from Force10
Ethernet switches:
.1.3.6.1.4.1.6027.3.1.1.4
.1.3.6.1.4.1.6027.3.22.4
.1.3.6.1.4.1.6027.3.2.2.1
.1.3.6.1.4.1.6027.3.20.2
.1.3.6.1.4.1.6027.3.19.1.4
SupportAssist processes all the alerts with Force10 OIDs, but only some specified alerts are considered to
create a case (Service Requests or SR) provided they have Auto Case as “Yes” as shown in the following
policy table.
Table 3 Policy table with threshold
Name Description Trapid Eventid Severity Autocase Alert threshold
Resolution
type
1.3.6.1.4.1.6027.3.1.1.4 Force10 32 (null) Major 1 First Match() FA
1.3.6.1.4.1.6027.3.1.1.4 Force10 36 (null) Minor 1 First Match() FA
1.3.6.1.4.1.6027.3.1.1.4 Force10 37 (null) Warning 1 Occurs(10,0-05:00:00) FA
1.3.6.1.4.1.6027.3.1.1.4 Force10 39 (null) Warning 1 Occurs(10,0-05:00:00) FA
1.3.6.1.4.1.6027.3.1.1.4 Force10 43 (null) Major 1 Occurs(5,00-01:00:00) FA
1.3.6.1.4.1.6027.3.1.1.4 Force10 44 (null) Info 1 Occurs(5,00-01:00:00 FA