Users Guide

Network requirements
The following are the minimum network requirements:
● Internet connection – standard Gbe network.
● The management server on which SupportAssist is installed must be able to communicate with the SupportAssist server
hosted by Dell over the HTTPS protocol.
● The management server on which the SupportAssist is installed must be able to connect to the following destinations:
○ https://apidp.dell.com/support/case/v2/WebCase?wsdl and https://api.dell.com/support/case/v2/WebCase?wsdl —
end point for the SupportAssist server.
○
https://ddldropbox.us.dell.com/upload.ashx/ — the file upload server where the diagnostic test results are uploaded.
○ https://ftp.dell.com/ — for new SupportAssist release information.
NOTE: To verify if the destinations are reachable, follow the instructions in Ensuring successful communication
between the SupportAssist application and the SupportAssist server.
The following table lists the ports that must be open on the management server and the managed nodes:
Table 3. Port details
Device Port Usage
Management
server
2607 Console launch
NOTE: The default port for console launch is 2607. If you selected a custom port for
console launch, make sure that the port you selected is open.
162 Event reception through SNMP
443 Secure Socket Layer (SSL) communication and SupportAssist update information
9399 Hosting the Windows Communication Foundation (WCF) service
25 SMTP communication
Managed nodes 161 Sending and receiving SNMP requests
1311 Dell OpenManage Server Administrator (OMSA) communication
NOTE: For information about the other dependent ports, see the “Supported Protocols and Ports” section in the Dell
OpenManage Essentials User’s Guide at Dell.com/OpenManageManuals.
Instalación de SupportAssist
Puede instalar SupportAssist descargando uno de los siguientes paquetes de instalación:
● Dell SupportAssist versión 2.2 disponible en Dell.com/SupportAssistGroup.
● Dell OpenManage Essentials versión 2.2 disponible en DellTechCenter.com/OME.
Al instalar SupportAssist, acepta el Contrato de licencia de usuario final Dell: Tipo A, disponible para consultas en Dell.com/
softwarelicenseagreement; y la Política de privacidad de Dell disponible para consultas en Dell.com/privacy. El uso de
SupportAssist también está sujeto a los términos del Contrato de servicio y los Términos y condiciones de venta.
Installing SupportAssist using the SupportAssist installation
package
To install:
NOTE:
Before you begin, make sure that:
● The system is able to connect to the Internet.
● You have Administrator privileges on the system.
12 Instalación, actualización y desinstalación de SupportAssist