Users Guide

● The management server on which SupportAssist is installed must be able to communicate with the SupportAssist server
hosted by Dell over the HTTPS protocol.
● The management server on which the SupportAssist is installed must be able to connect to the following destinations:
○ https://apidp.dell.com/support/case/v2/WebCase?wsdl and https://api.dell.com/support/case/v2/WebCase?wsdl —
end point for the SupportAssist server.
○ https://ddldropbox.us.dell.com/upload.ashx/ — the file upload server where the diagnostic test results are uploaded.
○ https://ftp.dell.com/ — for new SupportAssist release information.
NOTE: To verify if the destinations are reachable, follow the instructions in Ensuring successful communication
between the SupportAssist application and the SupportAssist server.
The following table lists the ports that must be open on the management server and the managed nodes:
Table 3. Port details
Device Port Usage
Management
server
2607 Console launch
NOTE: The default port for console launch is 2607. If you selected a custom port for
console launch, make sure that the port you selected is open.
162 Event reception through SNMP
443 Secure Socket Layer (SSL) communication and SupportAssist update information
9399 Hosting the Windows Communication Foundation (WCF) service
25 SMTP communication
Managed nodes 161 Sending and receiving SNMP requests
1311 Dell OpenManage Server Administrator (OMSA) communication
NOTE: For information about the other dependent ports, see the “Supported Protocols and Ports” section in the Dell
OpenManage Essentials User’s Guide at Dell.com/OpenManageManuals.
SupportAssist のインストール
SupportAssist は、次のインストールパッケージのひとつをダウンロードしてインストールすることができます。
● Dell.com/SupportAssistGroup で入手可能な Dell SupportAssist バージョン 2.2
● DellTechCenter.com/OME で入手可能な Dell OpenManage Essentials バージョン 2.2
SupportAssist をインストールすることにより、お客様は Dell.com/softwarelicenseagreement で確認できる Dell エンドユーザ
ーライセンス契約 — タイプ A、および Dell.com/privacy で確認できるデルプライバシーポリシーに同意します。
SupportAssist の使用は、サービス契約と販売条件の対象にもなります。
Installing SupportAssist using the SupportAssist installation
package
To install:
NOTE:
Before you begin, make sure that:
● The system is able to connect to the Internet.
● You have Administrator privileges on the system.
● Port 443 is open on the firewall to access https://ftp.dell.com, https://ddldropbox.us.dell.com/upload.ashx/, https://
apidp.dell.com/support/case/v2/WebCase, and https://api.dell.com/support/case/v2/WebCase?wsdl.
1. On the management server, right-click the SupportAssist installer package, and select Run as administrator.
NOTE:
Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that are
obtained only through the Run as administrator option. If you are logged on to the management server as an
12 SupportAssist のインストール、アップグレード、およびアンインストール