Users Guide

Table 25. Error codes (continued)
Error code Error message Possible resolution
1000_26 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_27 SupportAssist is unable to upload the collection file
from <device name> because the upload process
exceeded the predefined time limit.
Run the collection component after some time —
Navigate to the Devices tab, select the device, and
then click Send System Logs.
1000_28 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_29 SupportAssist is unable to upload the collection file
from <device name>.
Ensure that the proxy server is reachable.
1000_30 SupportAssist is unable to upload the collection file
from <device name> because the proxy
authentication method is not supported. Only Basic
and NTLM authentication methods are supported.
n/a
1000_31 SupportAssist is unable to upload the collection file
from <device name>.
Perform the following:
1. Ensure that the proxy server credentials you have
provided in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
1000_40 SupportAssist is unable to upload the collection file
from <device name>.
Perform the following:
1. Ensure that the Administrator credentials you have
provided for the device in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
1000_41 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_42 SupportAssist is unable to run a collection component
on <device name> .
If the device is running a Windows operating system,
ensure that WMI service is running on the device.
2000_6 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_7 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_20 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_21 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_22 SupportAssist is unable to upload the collection file
from <device name> because the collection file size
exceeds the predefined upload file size limit.
If the problem persists, contact Dell Technical Support
for assistance.
2000_23 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
Error code appendix 67