Manualshelf

Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Dell OpenManage Essentials
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Enabling or disabling the scheduling of system log collection on page 26
Filtering the system log collection on page 25
Setting SupportAssist to maintenance mode on page 38
Contact Information
The Contact Information page enables you to view and edit the contact information and parts dispatch address. The following
table provides information about the fields displayed in the Contact Information page.
Table 18. Contact Information
Field Description
Company Name Enables you to view or edit the company name.
Primary Select this option to view the primary contact information.
Secondary Select this option to view the secondary contact information.
First Name Enables you to view or edit the first name of the primary or secondary contact.
Last Name Enables you to view or edit the last name of the primary or secondary contact.
Phone Number Enables you to view or edit the phone number of the primary or secondary contact.
Alternate Phone Number Enables you to view or edit the alternate phone number of the primary or secondary
contact.
Email Address Enables you to view or edit the e-mail address of the primary or secondary contact.
Preferred Contact Method Select the preferred contact method. The available options are:
● Phone
● Email
Preferred Contact Hours Enables you to view or edit the preferred hours at which Dell Technical Support can
contact your primary or secondary contact in case of any issues with the monitored
devices.
Time Zone Select the time zone of the primary or secondary contact.
Parts Dispatch (Optional)
Address
City/Town
Country
State/Province/Region
Postal Code
Enables you to view or edit the address to which a replacement part must be
dispatched.
Related references
Settings on page 54
Related tasks
Viewing and updating the contact information on page 39
System Credentials
The System Credentials page enables you to update the credentials required to connect to OpenManage Essentials.
SupportAssist uses the System Credentials to connect to OpenManage Essentials for retrieving device and alert information.
The following table provides information about the fields displayed in the System Credentials page.
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Dell SupportAssist user interface