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Table 8. Device Inventory (continued)
Field Description
○ An unknown issue occurred while verifying the device status.
○ The status of the device could not be verified within the predefined time limit.
●
Error — The error status is displayed in any of the following scenarios:
○ Installation of the collection component is unsuccessful.
○ The collection component is not installed.
○ The support case information for the device could not be accessed by SupportAssist.
○ The support case service hosted by Dell is currently unavailable.
○ The collection component had started, but failed to run on the device.
○ The system log collection was not successfully uploaded to Dell.
○
The device or device type credentials are not configured.
○ The device is not set up correctly. There may be an issue with either the configured
credentials or connectivity.
NOTE: The Error status is displayed as a link that you can click to view the description of the
issue and the possible resolution steps.
Related tasks
Editing device credentials on page 23
Sending the system logs manually on page 25
Device grouping on page 31
Error code appendix on page 65
Device Groups
The Device Groups page allows you to create and manage devices groups.
The following table provides information about the fields displayed in the Device Groups page.
Table 9. Device Groups
Field Description
Create Group Click to create a device group.
Select group actions Displays the actions that you can perform on the devices groups. The following are the actions you
can select:
● Manage Devices — Displays the Manage Devices window that allows you to add or remove
devices from a device group.
● Manage Credentials — Displays the Manage Credentials window that allows you to provide
the credentials for the devices types included in a device group.
● Manage Contacts — Displays the Manage Contacts window that allows you to provide the
contact information and parts dispatch information for each device type included in a device
group.
● Edit/Delete Group — Displays a window that allows you to edit the group details or delete a
device group.
Name Displays the name of the device group and the total number of devices in the device group.
Description Displays the description provided for the device group.
Related references
Viewing device groups on page 31
Creating a device group on page 31
Dell SupportAssist user interface
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