Users Guide

Table 7. Case List (continued)
Column Description
Date Opened Displays the date and time when the support case was opened.
Device Inventory
The Device Inventory page displays the supported devices that are discovered in OpenManage Essentials. The device
inventory displays the device list as a group.
If no device group is created, below the column headers, the device inventory displays Ungrouped devices (Total devices: n)
and the list of devices.
If device groups are created, for each device group, the device inventory displays <Device Group Name> (Total devices: n)
and the list of devices in the group. Devices that are not grouped are displayed below the existing device groups.
The following table describes the automatically-generated inventory information for your supported Dell devices, as displayed in
the Device Inventory page.
Table 8. Device Inventory
Field Description
Edit Credentials Select a device and click Edit Credentials to edit the credentials for the selected device.
Send System Logs Select a device and click Send System Logs to generate a system log collection from the selected
device and upload it to Dell.
Name Displays the NetBIOS name of the device as discovered by OpenManage Essentials.
Type Displays the type of device as discovered by OpenManage Essentials:
● PowerVault Storage Device — The device is a Dell PowerVault MD Series storage array.
● PowerVault Server — The device is a Dell PowerVault NX Network Attached Storage (NAS)
device.
● EqualLogic Storage — The device is a Dell EqualLogic storage array.
● PowerEdge Server Device — The device is a Dell PowerEdge, PowerEdge VRTX, iDRAC, or
CMC device.
● PowerEdge Direct Attached Storage — The device is a PowerVault MD or NX Direct
Attached Storage (DAS) device.
● Dell Networking — The device is a Dell Networking switch.
Service Tag Displays a unique, alphanumeric identifier that enables Dell to individually recognize each Dell device.
Status Displays the status of the collection component installation, support case, device configuration, or
system log collection. The status may be:
● Installing Collection Component — Installation or update of the collection component is
in progress.
● Collection In Progress — The collection component is running on the device.
● Collection Uploaded — The system log collection has been uploaded to Dell.
●
Device Configured — The device is configured correctly for monitoring using
SupportAssist.
● Collection Component Is Not Supported — The collection component is not supported
on the device.
● Unknown — The unknown status is displayed in any of the following scenarios:
○ The device is setup, but the connectivity and collection capability of the device is to be
verified.
50 Dell SupportAssist user interface