Users Guide

Dell SupportAssist user interface
The top-right of the SupportAssist header area displays links that you can use to navigate the interface. The following table
describes the links that are displayed.
Table 6. SupportAssist header links
Link Description
SupportAssist
Community
Opens the SupportAssist User Group website in a new browser window.
Help Move the mouse pointer over the link to display a drop-down that provides the following options:
● Help — Opens the Help window that provides links to Dell Technical Support and product
manuals.
● About — Opens the About window that provides information about the SupportAssist version,
copyright information, and also notifies if a newer version of SupportAssist is avaialable.
User name Displays the user name of the currently logged in user. Move the mouse pointer over the user name
link to display a drop-down that contains a link to the Connectivity Test page.
Update Available
Displays in the SupportAssist header area in the following situations:
● If an error occurred during the update of SupportAssist.
● If the Settings > Preferences > Enable auto update option is not selected, and you cancel
the SupportAssist Update notification that is displayed.
You can click the link to download and install the SupportAssist update.
NOTE: The Update Available link is displayed only if you are logged in as a member of the Dell
OpenManage Essentials Administrators, Power Users, or Site Administrators group.
The SupportAssist dashboard displays the following tabs that enable you to view the support cases, monitored devices, and
configuration options:
● Cases — Displays the support cases that are open.
● Devices — Displays the following tabs:
○ Inventory — Displays the supported devices that are discovered in OpenManage Essentials.
○ Groups — Displays the device groups that you have created.
● Settings — Displays the setting options for configuring the default device credentials, proxy settings, preferences, contact
information, system credentials, and SMTP settings.
NOTE:
The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials
Administrators, Power Users, or Site Administrators group.
Related concepts
Case List on page 49
Device Inventory on page 50
Device grouping on page 31
Settings on page 54
Connectivity Test on page 59
Auto update on page 35
Topics:
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48 Dell SupportAssist user interface