Users Guide

Viewing the device inventory......................................................................................................................................... 29
Filtering the displayed data.............................................................................................................................................30
Filtering options........................................................................................................................................................... 30
Removing filters from the displayed data....................................................................................................................30
Sorting the displayed data.............................................................................................................................................. 30
Device grouping..................................................................................................................................................................31
Viewing device groups................................................................................................................................................ 31
Creating a device group..............................................................................................................................................31
Managing devices in a device group....................................................................................................................... 32
Managing the credentials of a device group.........................................................................................................32
Viewing and updating the contact information of a device group.................................................................. 33
Editing device group details......................................................................................................................................34
Deleting a device group............................................................................................................................................. 34
Device credentials used by SupportAssist.................................................................................................................. 34
Configuring the system credentials.............................................................................................................................. 35
Auto update........................................................................................................................................................................ 35
Enabling auto update.................................................................................................................................................. 36
Configuring proxy server settings.................................................................................................................................36
Confirming connectivity through the proxy server...................................................................................................36
Opting in or opting out from ProSupport Plus server recommendation report emails.....................................37
Configuring e-mail notification settings....................................................................................................................... 37
Setting SupportAssist to maintenance mode.............................................................................................................38
Support for Dell OEM servers........................................................................................................................................ 38
Viewing and updating the contact information..........................................................................................................39
Accessing and viewing the logs..................................................................................................................................... 39
Accessing and viewing the system log collection......................................................................................................40
Viewing SupportAssist product information............................................................................................................... 40
Viewing support information.......................................................................................................................................... 40
Accessing the context-sensitive help.......................................................................................................................... 40
Chapter 4: Troubleshooting......................................................................................................... 42
Installing SupportAssist....................................................................................................................................................42
Registration problem........................................................................................................................................................ 42
Ensuring successful communication between the SupportAssist application and the SupportAssist
server............................................................................................................................................................................... 42
Verifying the server certificate................................................................................................................................ 43
Verifying the installation of the collection components...........................................................................................43
Launching SupportAssist................................................................................................................................................. 44
Services............................................................................................................................................................................... 44
Collection error.................................................................................................................................................................. 45
Collection upload error.....................................................................................................................................................45
Security................................................................................................................................................................................45
Troubleshooting SSL connection failure......................................................................................................................45
Exporting the root certificate...................................................................................................................................46
Installing the root certificate.................................................................................................................................... 46
Service contract................................................................................................................................................................ 47
Service contract warning...........................................................................................................................................47
Service contract type is unknown........................................................................................................................... 47
Service Tag warnings....................................................................................................................................................... 47
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