Users Guide

The Auto Update, Email Settings, Support Collection, and Maintenance Mode page is displayed.
3. To receive e-mail notifications when a new support case is opened, under Email Settings, select Receive email
notification when a new support case is opened.
NOTE: Disabling support case e-mail notifications also disables e-mail connectivity test e-mails.
4. To set the language in which you want to receive e-mail notifications, from the Preferred Email Language list, select a
language.
NOTE: The Preferred Email Language is enabled only when the Receive email notification when a new support
case is opened option is selected.
5. Click Save Changes.
Related references
Preferences on page 57
Setting SupportAssist to maintenance mode
SupportAssist can also be set in or out of Maintenance Mode. Maintenance Mode disables automatic case generation activity,
thereby allowing you to make infrastructure changes without generating unnecessary alerts.
To set SupportAssist in or out of Maintenance Mode:
NOTE:
The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Auto Update, Email Settings, Support Collection, and Maintenance Mode page is displayed.
3. Under Maintenance Mode, select or clear Temporarily suspend case generation activity (for example, for purposes
of downtime, external troubleshooting, etc.) to toggle the Maintenance Mode status.
● If you select this option, SupportAssist is placed in maintenance mode.
● If you clear this option, SupportAssist is taken out of maintenance mode.
4. Click Save Changes.
A banner appears along the top of the SupportAssist dashboard displaying Maintenance Mode.
Once manually placed in maintenance mode, SupportAssist remains in that state unless you clear the option as in step 3.
NOTE:
The Maintenance Mode functionality, when set manually, differs from the manner in which the Maintenance
Mode feature handles event storms. See Event Handling for more information.
Related references
Preferences on page 57
Support for Dell OEM servers
SupportAssist also supports Dell Original Equipment Manufacturer (OEM) servers.
NOTE:
Using only the Windows Management Instrumentation (WMI) protocol, SupportAssist does not discover the OEM
Windows server.
To discover OEM Windows server:
● Use WMI along with the server Integrated Dell Remote Access Controller (iDRAC).
● Use Simple Network Management Protocol (SNMP) instead of WMI.
NOTE:
For a list of supported OEM devices, see the Dell SupportAssist for Dell OpenManage Essentials Support Matrix at
Dell.com/ServiceabilityTools.
38 Using Dell SupportAssist